Customer Packaging Support Engineer
Amazon's Customer Packaging Experience (CPEX) Laboratory is seeking a motivated Materials Science Lab Technician to join our customer-obsessed team supporting global sustainability goals located in Sumner, WA.
The CPEX Lab team is responsible for testing packages in accordance with documented laboratory processes that simulate the Amazon fulfillment network.
The team is also responsible for supporting the Frustration Free Packaging Program, and help Amazon validate when a product can be safely shipped without the need for additional packaging.
This involves engagement with Vendors to support their prototype needs as well as exploring additional materials that can be used to improve the sustainability footprint of e-commerce packaging.
This position is within the Amazon Robotics organization and supports global packaging automation and reduction goals, in direct support of Amazon's Climate Pledge.
CPEX Lab Technicians also support additional packaging and sustainability requests, including limited travel to fulfillment centers and corporate offices.
To learn more about packaging programs at Amazon, please visit our website:
https:
//www.
aboutamazon.
com/sustainability/packagingThis position will act as a primary lead for materials testing within the Customer Packaging Experience Lab, and will be responsible for managing SOPs, backlog queue, and equipment for a dedicated Materials Lab.
Primary materials tested include a wide range of paper/fiber-based products, with some polymer film testing.
The ideal candidate will be familiar with TAPPI, ASTM, ISO, and other standard methods to test material properties to support CPEX packaging development.
They also possess the ability to tackle complex tasks for internal and external customers while receiving limited guidance.
They are able to communicate detailed information effectively, and dive deep to ensure testing accuracy is maintained across varied methods and samples.
They deal well with ambiguity, and exercise good judgement and bias for action.
Most importantly, they thrive in a support environment, and obsess about both internal and external customer experience.
Responsibilities Include:
Management and continual development of a materials testing lab, including developing test methods/SOPs and managing a testing backlog Conduct material testing on packaging substrates for e-commerce shipping by using industry standards Maintenance of quality assurance in the lab across a variety of substrates and test methods Manage multiple projects and varied tasks simultaneously Guide internal and external teams regarding materials selection based on robust testing Maintain and promote Safety within the Lab Regularly calibrate and maintain testing equipment.
Estimated Salary: $20 to $28 per hour based on qualifications.
The CPEX Lab team is responsible for testing packages in accordance with documented laboratory processes that simulate the Amazon fulfillment network.
The team is also responsible for supporting the Frustration Free Packaging Program, and help Amazon validate when a product can be safely shipped without the need for additional packaging.
This involves engagement with Vendors to support their prototype needs as well as exploring additional materials that can be used to improve the sustainability footprint of e-commerce packaging.
This position is within the Amazon Robotics organization and supports global packaging automation and reduction goals, in direct support of Amazon's Climate Pledge.
CPEX Lab Technicians also support additional packaging and sustainability requests, including limited travel to fulfillment centers and corporate offices.
To learn more about packaging programs at Amazon, please visit our website:
https:
//www.
aboutamazon.
com/sustainability/packagingThis position will act as a primary lead for materials testing within the Customer Packaging Experience Lab, and will be responsible for managing SOPs, backlog queue, and equipment for a dedicated Materials Lab.
Primary materials tested include a wide range of paper/fiber-based products, with some polymer film testing.
The ideal candidate will be familiar with TAPPI, ASTM, ISO, and other standard methods to test material properties to support CPEX packaging development.
They also possess the ability to tackle complex tasks for internal and external customers while receiving limited guidance.
They are able to communicate detailed information effectively, and dive deep to ensure testing accuracy is maintained across varied methods and samples.
They deal well with ambiguity, and exercise good judgement and bias for action.
Most importantly, they thrive in a support environment, and obsess about both internal and external customer experience.
Responsibilities Include:
Management and continual development of a materials testing lab, including developing test methods/SOPs and managing a testing backlog Conduct material testing on packaging substrates for e-commerce shipping by using industry standards Maintenance of quality assurance in the lab across a variety of substrates and test methods Manage multiple projects and varied tasks simultaneously Guide internal and external teams regarding materials selection based on robust testing Maintain and promote Safety within the Lab Regularly calibrate and maintain testing equipment.
Estimated Salary: $20 to $28 per hour based on qualifications.
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