Operations Manager, Specialty Teams
As a Specialty Team Operations Manager at Ring, you will work with Front Line Supervisors within the Ring Community Support organization to drive performance results, maintain positive customer service and online brand experience.
You must be responsive, innovative and able to succeed within a fast-paced environment.
The Operations Manager is responsible for establishing processes, identifying issues and root causes, and the coaching and development of Supervisors.
You will report insights and interpret performance trends via various social media and executive escalations platforms, while collaborating with stakeholders to establish operational improvement initiatives.
Responsibilities Regularly review and analyze key metrics across teams to identify root causes and formulate solutions to improve customer service experiences.
Identify and champion systematic process improvement opportunities and drive implementation through Front Line Supervisors to deliver results.
Responsible for establishing clear work processes, reporting and goals in an area where the strategy may not yet be defined.
Manages complex problems/efforts, decisions, and escalations.
Mitigates long-term risks.
Finds a path forward in difficult situations.
Oversee daily staffing plan and scheduling adherence for inbound and outbound teams in partnership with workforce management.
Identify and create plans to address volume changes and unusual spikes.
Optimize the efficiency in the team to prioritize and delegate tasks and activities appropriately.
Acts as the Customer Service point of contact for support teams.
Effectively hire, develop, and promote Front Line Supervisors by providing guidance, performance and behavioral coaching and mentorship.
Drives team engagement and actions through results and insights identified in 1:
1s, side by sides, and skip level meetings with Team Members as needed.
Support the training and on-boarding of new Front Line Supervisors in partnership with Training.
Nurture a culture in the team that consistently demonstrates alignment with leadership principles; Ownership and Engagement that visibly ties department decisions to those principles and tenets.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
You must be responsive, innovative and able to succeed within a fast-paced environment.
The Operations Manager is responsible for establishing processes, identifying issues and root causes, and the coaching and development of Supervisors.
You will report insights and interpret performance trends via various social media and executive escalations platforms, while collaborating with stakeholders to establish operational improvement initiatives.
Responsibilities Regularly review and analyze key metrics across teams to identify root causes and formulate solutions to improve customer service experiences.
Identify and champion systematic process improvement opportunities and drive implementation through Front Line Supervisors to deliver results.
Responsible for establishing clear work processes, reporting and goals in an area where the strategy may not yet be defined.
Manages complex problems/efforts, decisions, and escalations.
Mitigates long-term risks.
Finds a path forward in difficult situations.
Oversee daily staffing plan and scheduling adherence for inbound and outbound teams in partnership with workforce management.
Identify and create plans to address volume changes and unusual spikes.
Optimize the efficiency in the team to prioritize and delegate tasks and activities appropriately.
Acts as the Customer Service point of contact for support teams.
Effectively hire, develop, and promote Front Line Supervisors by providing guidance, performance and behavioral coaching and mentorship.
Drives team engagement and actions through results and insights identified in 1:
1s, side by sides, and skip level meetings with Team Members as needed.
Support the training and on-boarding of new Front Line Supervisors in partnership with Training.
Nurture a culture in the team that consistently demonstrates alignment with leadership principles; Ownership and Engagement that visibly ties department decisions to those principles and tenets.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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