Bellman (Maintenance)
The William Warren Group, established in 1995, is a progressive Self Storage operator, expanding at an aggressive pace throughout the United States. As we continue to grow we are looking for dynamic individuals who fit and can contribute our well established culture.
We are seeking an experienced and enthusiastic individual for the following opportunity:
Role: The role of a Bellman is to create an exceptional customer service experience. Decisions and actions should be based on StorQuest's Mission at all times.
Core Job Competencies
1. Customer Service
Creates legendary customer service experiences.
Fully understands customers' needs and expectations.
Anticipates and responds to customers' current and future needs.
Builds effective relationships with customers.
Communicates a courteous, cooperative and friendly attitude towards customers and co-workers.
Assists customers in the store and on the property, as needed.
Demonstrates awareness of how their behavior affects customer satisfaction.
Meets and greets all customers encountered on the property during maintenance or other work.
2. Maintenance
Efficiently performs ground maintenance including: cut and trim grass, weeding, landscaping, fence repair, and snow/yard debris removal.
Demonstrates thorough knowledge of routine building repairs including: sprinkler systems, gutters and downspouts, and minor asphalt repair.
Assists in cleanliness of the property including: sweeping & cleaning floors, units, hallways, and washing roll-up doors.
Familiar with use of caulking, sealants, finishes, paints, and adhesives.
Perform wall repairs on CMU, concrete, metal, wood, and aluminum structures.
Perform minor framing, hang doors, install drywall, sweat/fit copper and minor welding.
Seeks out opportunities to learn more and increase skills.
3. Communication
Shows respect for others' viewpoints.
Shares information in a timely manner.
Genuinely solicits and listens to others' opinions; accepts constructive feedback and responds in a manner consistent with StorQuest Mission.
Follows written and oral instructions.
Keeps self informed by reading company information provided and seeking out information needed.
4. Teamwork
Contributes to the cohesion and productivity of the team.
Participates in meetings in an active, cooperative and courteous manner.
Shows willingness and ability to work at all the stores on the team when necessary.
Helps and respects other team members.
Resolves issues with peers professionally and proactively, in accordance with StorQuest's Mission.
Arrives to work on time and for scheduled shifts.
5. SAFETY
Assumes personal responsibility for safe work practices.
Only operates equipment trained to use and that appears to be in good working order.
Uses approved & proper lifting techniques: bends knees, lift with legs, keep back straight, etc
Uses the correct tools for the job.
Follows StorQuest's established safety policies and procedures.
6. STORE OPERATIONS
Maintains store grounds, landscaping and fence lines to standards, daily.
Maintains lights, doors and gate systems and conducts other basic maintenance.
Presents a professional, well-groomed appearance in StorQuest uniform.
Completes inspections and required maintenance on rental trucks.
Performs and follows-up on daily lock checks and proactively identifies potential pest, clean-up, or security problems.
Possesses capability of driving a moving truck.
Maintain a balanced schedule for pick-up time for free truck and driver program.
Ensure that the truck is well equipped with necessary equipment prior to pick-up.
Prepare and assist tenant with equipment needed for initial pick-up.
Delivers professional service to tenant to ensure the highest quality moving experience.
The William Warren is a drug-free environment.
Please, if you are interested in this role apply at the application link below. Thank you!
https://workforcenow.adp.com/jobs/apply/posting.html?client=mywwg&jobId=45130&lang=en_US&source=CC2Estimated Salary: $20 to $28 per hour based on qualifications.
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