Desktop Support Manager
Desktop Analyst/Supervisor
Healthcare Industry -- Round Lake, IL
6-Month Contract-to-Hire
Fortune 500 Global Healthcare client
Must have 2
years of lead/supervisor experience!
Position Overview
o Point of contact for end users to receive help within our desktop environment.
o Provide support by analyzing requirements, resolving problems, installing hardware and software, and supporting the internal IT helpdesk.
o Respond to user calls/work with other team members to troubleshoot problems and take necessary course of action for resolution.
o Supervisor 2-3 Team Members.
Key Responsibilities
o Support the Windows Desktop environment at the Round Lake Drug Delivery and Penicillin facilities.
o Proactively monitor call queues, properly triaging of tickets and the ability to prioritize daily activities.
o Provide routine support on hardware and software problems.
o Provide technical support to end users at the local site, as well as, other sites as the team grows.
o Install, test, and maintain software and hardware components.
o Collaborate with other teams within global IT, when required.
o Work with vendors, when required.
o Provide support to A/V, VMware, Citrix, printers, and other site technologies, as needed.
o Document processes and procedures for desktop support, when required.
o Monitor a variety of system used within the desktop support organization.
o Assist in various projects within the global IT organization.
o Provide 24 hour on call support, as required.
o Perform direct supervision of some team members including mentoring, technical issues, performance management.
Experience & Attributes
o Required:
Windows (all end user flavors), McAfee, Citrix, VMware, Veeam, LANDesk.
o Supervisory experience.
o Bachelor's degree in computer related field or 3
years of relevant technical experience.
Demonstrated Abilities
o Knowledge of hardware, internals, peripherals, and software on platforms supported.
o Work effectively in a team environment.
o Work independently, under general supervision.
o Follow established processes.
o Apply problem solving techniques.
o Outstanding customer facing and communications skills.
o Excellent judgment and customer interaction.
o Manage 2-3 direct reports.
Preferred/Not Required
o Technical certifications.
o Apple technology support (iPad and Mobile Device Management).
o Familiarity with validated or quality systems.
o Experience in the healthcare field or similar.Estimated Salary: $20 to $28 per hour based on qualifications.
Healthcare Industry -- Round Lake, IL
6-Month Contract-to-Hire
Fortune 500 Global Healthcare client
Must have 2
years of lead/supervisor experience!
Position Overview
o Point of contact for end users to receive help within our desktop environment.
o Provide support by analyzing requirements, resolving problems, installing hardware and software, and supporting the internal IT helpdesk.
o Respond to user calls/work with other team members to troubleshoot problems and take necessary course of action for resolution.
o Supervisor 2-3 Team Members.
Key Responsibilities
o Support the Windows Desktop environment at the Round Lake Drug Delivery and Penicillin facilities.
o Proactively monitor call queues, properly triaging of tickets and the ability to prioritize daily activities.
o Provide routine support on hardware and software problems.
o Provide technical support to end users at the local site, as well as, other sites as the team grows.
o Install, test, and maintain software and hardware components.
o Collaborate with other teams within global IT, when required.
o Work with vendors, when required.
o Provide support to A/V, VMware, Citrix, printers, and other site technologies, as needed.
o Document processes and procedures for desktop support, when required.
o Monitor a variety of system used within the desktop support organization.
o Assist in various projects within the global IT organization.
o Provide 24 hour on call support, as required.
o Perform direct supervision of some team members including mentoring, technical issues, performance management.
Experience & Attributes
o Required:
Windows (all end user flavors), McAfee, Citrix, VMware, Veeam, LANDesk.
o Supervisory experience.
o Bachelor's degree in computer related field or 3
years of relevant technical experience.
Demonstrated Abilities
o Knowledge of hardware, internals, peripherals, and software on platforms supported.
o Work effectively in a team environment.
o Work independently, under general supervision.
o Follow established processes.
o Apply problem solving techniques.
o Outstanding customer facing and communications skills.
o Excellent judgment and customer interaction.
o Manage 2-3 direct reports.
Preferred/Not Required
o Technical certifications.
o Apple technology support (iPad and Mobile Device Management).
o Familiarity with validated or quality systems.
o Experience in the healthcare field or similar.Estimated Salary: $20 to $28 per hour based on qualifications.
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