System Performance Specialist (Clinical)
This position resides in the Quality and Integrity Operations Department under the supervision of the QM Director. This position is an integral part of the Quality Management System Performance Team with a focus on the clinical aspects of Smoky Mountain business operations. This position works with the QM Director, System Performance Lead and QIO Business Specialist on the creation, analysis and submission of
dashboard reports,
performance measures
provider and consumer survey dissemination, and
internal departmental and functional audits
The position also assists with external reviews and audits and provides support for the interpretation and implementation of regulatory and statutory requirements.
The position is responsible for the maintenance of business processes related to the reporting of assigned performance measures and participating in the design and submission of reports. This position will maintain a working relationship with the various cross-functional teams, departments, and committees to ensure clinical business processes and data controls are monitored and verified. This position works closely with the Utilization Management Department, Customer Service Department and Management Information Systems (MIS) Department in application support and data management for the System Performance Team and the QM Unit.
The position is responsible for monitoring the collection of data to ensure accurate reporting to oversight authorities. This information is critical to the monitoring, reporting, communication, and management for SMC. The position ensures all data required for assigned performance indicators is identified and available.
QUALIFICATIONS & CREDENTIALING REQUIREMENTS: Master's Degree in Human Service-related field, or Bachelor's Degree in a Human Service-related field and four year's experience in quality management and/or mental health, developmental disabilities or substance abuse services. Background in clinical aspects of behavioral health and data collection and analysis within a behavioral health organization is preferred.License Preferred
PHYSICAL REQUIREMENTS: Person in this position is required to have close visual acuity to perform activities such as preparation and analysis of data and figures; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time.
KNOWLEDGE OF JOB:
Experience in data collection and analysis.
Advanced skills in Excel and Word that include pivot tables, graphs, charts, etc.
Knowledge of the theories and principles of quality management and the relationship to data sources, outcome measures and instruments.
Familiarity with approaches and strategies for evaluating the effectiveness of a behavioral health service delivery system, including development of performance indicators and measures appropriate for system program and individual outcome evaluation.
Understanding of the key elements of a customer-oriented system of service delivery and familiarity with the range of programs provided by SMC LME-MCO.
Basic working knowledge of the operations of each of the departments of SMC as well as the federal, state and local rules, standards, guidelines and policies which govern the practices of SMC as well as the overall service delivery system.
General understanding of and commitment to the basic tenets of NC mental health reform and person-centeredness, a strong consumer orientation is desired in all quality management activities.
SALARY: Grade/Step is determined by qualification and experience of candidate. Position is full-time salary with comprehensive benefits. This position is exempt from overtime compensation.
Estimated Salary: $20 to $28 per hour based on qualifications.
dashboard reports,
performance measures
provider and consumer survey dissemination, and
internal departmental and functional audits
The position also assists with external reviews and audits and provides support for the interpretation and implementation of regulatory and statutory requirements.
The position is responsible for the maintenance of business processes related to the reporting of assigned performance measures and participating in the design and submission of reports. This position will maintain a working relationship with the various cross-functional teams, departments, and committees to ensure clinical business processes and data controls are monitored and verified. This position works closely with the Utilization Management Department, Customer Service Department and Management Information Systems (MIS) Department in application support and data management for the System Performance Team and the QM Unit.
The position is responsible for monitoring the collection of data to ensure accurate reporting to oversight authorities. This information is critical to the monitoring, reporting, communication, and management for SMC. The position ensures all data required for assigned performance indicators is identified and available.
QUALIFICATIONS & CREDENTIALING REQUIREMENTS: Master's Degree in Human Service-related field, or Bachelor's Degree in a Human Service-related field and four year's experience in quality management and/or mental health, developmental disabilities or substance abuse services. Background in clinical aspects of behavioral health and data collection and analysis within a behavioral health organization is preferred.License Preferred
PHYSICAL REQUIREMENTS: Person in this position is required to have close visual acuity to perform activities such as preparation and analysis of data and figures; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time.
KNOWLEDGE OF JOB:
Experience in data collection and analysis.
Advanced skills in Excel and Word that include pivot tables, graphs, charts, etc.
Knowledge of the theories and principles of quality management and the relationship to data sources, outcome measures and instruments.
Familiarity with approaches and strategies for evaluating the effectiveness of a behavioral health service delivery system, including development of performance indicators and measures appropriate for system program and individual outcome evaluation.
Understanding of the key elements of a customer-oriented system of service delivery and familiarity with the range of programs provided by SMC LME-MCO.
Basic working knowledge of the operations of each of the departments of SMC as well as the federal, state and local rules, standards, guidelines and policies which govern the practices of SMC as well as the overall service delivery system.
General understanding of and commitment to the basic tenets of NC mental health reform and person-centeredness, a strong consumer orientation is desired in all quality management activities.
SALARY: Grade/Step is determined by qualification and experience of candidate. Position is full-time salary with comprehensive benefits. This position is exempt from overtime compensation.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
