Receptionist / Administrative Assistant
We have an amazing opportunity for a strong experienced Administrating Assistant working for one of our best clients in Willowick, Ohio.
Monday-Friday 8:30am-5:00pm $14-$16 an hour
Responsibilities:
o Manage travel arrangements for service technicians with travel agent
o Handle local rental car logistics for service technicians
o Manage AgendaX scheduling calendar for service technicians
o Process service estimate quotes into orders and set up related jobs
o Process simple parts quotes, including audit quotes
o Answer service and sales department phones
o Download audit photos from service technicians and catalog appropriately
o Provide support to sales and service group to maintain logs, organize data and track activities
o Assist with sales and service documentation requirements
o Process international shipping documentation
o Scan and organize field service reports
o Assist in customer core/exchange and tooling returns and facilitate shipping
o Track warranties
EDUCATION AND EXPERIENCE REQUIREMENTS
o Proven experience working in a support role for sales and service departments
o Proven experience demonstrating customer service skills
o Proven experience scheduling and managing travel arrangements
KEY COMPETENCIES
o Proficient in using ERP and business systems software
o Strong computer skills (including Excel, Powerpoint, Word and Outlook)
o Good written and verbal communication skills
o Ability to multi-task and prioritize
o Good organization skills
o Team player
o Ability to remain calm in a fast paced environment
o Strong customer service attitude
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday-Friday 8:30am-5:00pm $14-$16 an hour
Responsibilities:
o Manage travel arrangements for service technicians with travel agent
o Handle local rental car logistics for service technicians
o Manage AgendaX scheduling calendar for service technicians
o Process service estimate quotes into orders and set up related jobs
o Process simple parts quotes, including audit quotes
o Answer service and sales department phones
o Download audit photos from service technicians and catalog appropriately
o Provide support to sales and service group to maintain logs, organize data and track activities
o Assist with sales and service documentation requirements
o Process international shipping documentation
o Scan and organize field service reports
o Assist in customer core/exchange and tooling returns and facilitate shipping
o Track warranties
EDUCATION AND EXPERIENCE REQUIREMENTS
o Proven experience working in a support role for sales and service departments
o Proven experience demonstrating customer service skills
o Proven experience scheduling and managing travel arrangements
KEY COMPETENCIES
o Proficient in using ERP and business systems software
o Strong computer skills (including Excel, Powerpoint, Word and Outlook)
o Good written and verbal communication skills
o Ability to multi-task and prioritize
o Good organization skills
o Team player
o Ability to remain calm in a fast paced environment
o Strong customer service attitude
Estimated Salary: $20 to $28 per hour based on qualifications.
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