Customer Account Manager
Job Duties
Personally support every customer to Own It.
Manage the collections process
Counsel customers to gain timely lease/merchandise renewals
Confirm customer identification, collect money and obtain customer signatures on lease agreements
Contact customers who have not renewed merchandise agreements
Monitor customer payment history and habits and make recommendations to support the customer to ownership
Customer Care and Service
Maintain customer contact over the phone and through home visits
Update customer information and maintain accuracy
Store Operations
Achieve monthly account goals
Review and close lease agreements with customers
Act as key holder as necessary
Other duties
Facilitate returns in collaboration with store manager
Clean and certify merchandise in the cleaning station for all merchandise personally returned
Additional responsibilities as assigned by management
Position Requirements
Two years of college or two years of previous management experience
Good communication and interpersonal relationship skills
Position routinely requires lifting & loading up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Valid driver's license
Good organizational skills
Maintain professional appearance
Strong telephone manners
As a Customer Accounts Manager at Aaron's, you will have access to a comprehensive benefits package that includes:
Paid time off including vacation days, sick days and holidays
Unlimited bonus & commission opportunities
Five day work week, Sundays always off!
Medical, dental & vision insurance
401(K) with company match
Life insurance
Disability benefits
Must comply with the Aaron's Driver Qualification policy which includes: a satisfactory MVR (driving record), a valid Driver's License, D.O.T. physical/certification in states that require it. A drug screen and criminal background investigation is required. Aaron's is an Equal Opportunity Employer.Estimated Salary: $20 to $28 per hour based on qualifications.
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