Guest Relation Managers.
Company Name:
Impact Ltd.
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Meet, greet and direct Guests who enter the lobby area.
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
Manage, record and resolve promptly Guest or customer complaints
Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge.
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate .
maintain good communication and work relationships in all hotel areas.
maintain staffing levels to meet business demands .
Skills:
Previous managerial experience in a customer service function.
An ability to listen and respond to demanding Guest needs.
Excellent leadership, interpersonal and communication skills.
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure.
Flexibility to respond to a variety of different work situations.
A passion for delivering an exceptional level of Guest service.
We will provide the work placement/work permit (Visa) with our Corporate clients.
If you are interested by a position in Hospitality area, please, send us a resume thru email.Estimated Salary: $20 to $28 per hour based on qualifications.
Impact Ltd.
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Meet, greet and direct Guests who enter the lobby area.
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
Manage, record and resolve promptly Guest or customer complaints
Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge.
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate .
maintain good communication and work relationships in all hotel areas.
maintain staffing levels to meet business demands .
Skills:
Previous managerial experience in a customer service function.
An ability to listen and respond to demanding Guest needs.
Excellent leadership, interpersonal and communication skills.
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure.
Flexibility to respond to a variety of different work situations.
A passion for delivering an exceptional level of Guest service.
We will provide the work placement/work permit (Visa) with our Corporate clients.
If you are interested by a position in Hospitality area, please, send us a resume thru email.Estimated Salary: $20 to $28 per hour based on qualifications.
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