E-Commerce Fulfillment Associate (contract position)
Company Name:
Arca24.com
Salary period: Annual
The career you WANT:
As the E-Commerce Fulfillment Associate, the successful incumbent(s) will be responsible for processing and auditing incoming customer web orders in adherence to company guidelines and taking appropriate actions in the event that security/ fraud checks have a negative result.
Respond to customer service inquiries in a timely and professional manner.
Communicate with customers to inform them of any delay/change to their order and to advise them of any illegal/fraudulent activity against their credit card.
Liaise with bands to verify customer information and to inform them of attempted fraudulent activity.
Process and audit incoming customer web orders in compliance with company policies and guidelines.
Release orders for processing and shipment.
Verify product availability and create back orders as required.
Perform general administrative duties, including: mail collection and distribution, photocopying, filing and preparing correspondence.
Responsible for processing web order payment transactions.
The skills we WANT:
Minimum of three months to one year' experience in the same or a related job, with previous retail experience required.
General knowledge of shipping procedures for common carriers considered a definite asset.
Strong time management and organizational skills are essential.
Must be proficient in data entry (speed and accuracy), with a strong attention to detail.
Must possess excellent communication and customer service skills. Ability to communicate in French is a definite asset.
Ability to work with minimal supervision under strict guidelines is crucial.
Personal computer literacy in Microsoft Office applications (Word, Excel, Outlook).Estimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
The career you WANT:
As the E-Commerce Fulfillment Associate, the successful incumbent(s) will be responsible for processing and auditing incoming customer web orders in adherence to company guidelines and taking appropriate actions in the event that security/ fraud checks have a negative result.
Respond to customer service inquiries in a timely and professional manner.
Communicate with customers to inform them of any delay/change to their order and to advise them of any illegal/fraudulent activity against their credit card.
Liaise with bands to verify customer information and to inform them of attempted fraudulent activity.
Process and audit incoming customer web orders in compliance with company policies and guidelines.
Release orders for processing and shipment.
Verify product availability and create back orders as required.
Perform general administrative duties, including: mail collection and distribution, photocopying, filing and preparing correspondence.
Responsible for processing web order payment transactions.
The skills we WANT:
Minimum of three months to one year' experience in the same or a related job, with previous retail experience required.
General knowledge of shipping procedures for common carriers considered a definite asset.
Strong time management and organizational skills are essential.
Must be proficient in data entry (speed and accuracy), with a strong attention to detail.
Must possess excellent communication and customer service skills. Ability to communicate in French is a definite asset.
Ability to work with minimal supervision under strict guidelines is crucial.
Personal computer literacy in Microsoft Office applications (Word, Excel, Outlook).Estimated Salary: $20 to $28 per hour based on qualifications.
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