Tier III Mobile Device Administrator
Company Name:
Vector Technical Resources
BACKGROUND
The Infrastructure Systems Management (ISM) Section of the Management Information Systems Branch (MISB) for Federal Prison Industries is seeking an experienced Mobile Device Administrator, with in-depth experience in implementing Enterprise level messaging solutions, to manage day to day mobile device operations and projects.
POSITION DESCRIPTION
The Mobile Device Administrator is primarily responsible for systems administration of the enterprise mobile device management environment.
Administration of Mobile Device Management (MDM) systems and other mobile infrastructure systems (BES5, BESIO, Airwatch,)
Serves as the key technical contact between Infrastructure Systems Management and the Messaging Mobility team for MDM
Maintenance and communication of existing, new, and evolving mobility practices, knowledgebase articles and documentation
Operational support for general rollout of MDM management system
Distribution of enterprise applications for various device platforms
Ensures mobile implementations are in line with privacy, legal, security policies, and corporate standards
Testing and evaluation of various new mobile devices against enterprise email and MDM systems
Microsoft Exchange & Active Directory administration and support
Identifying and implementing process improvements
Plans and coordinates maintenance and upgrades of MDM and other mobile infrastructure systems
Resolves escalations from the IT Service Desk and other IT support teams
Keeps abreast of mobile and messaging technologies and enhancements
Implementing MDM security baselines
EDUCATION
Bachelor''s Degree in Computer Science, Information Technology, Computer Engineering, or Management Information Systems (Required)
CERTIFICATIONS
Blackberry Certified Server Support Specialist or Blackberry Certified System Administrator (preferred)
ITIL Certification (preferred)
REQUIRED KNOWLEDGE, SKILLS, AND ABILITILES
IO
years of progressive experience working in a medium to large IT environment
10
years'' experience with technical troubleshooting and hands-on experience with iOS, Android,
Windows, and Blackberry mobile devices in an enterprise setting.
IO
years of experience with a MDM took
_5+_years of experience with Blackberry Enterprise Server _5_and 10
3
years of experience with Airwatch
Strong knowledge in Microsoft Exchange, Exchange ActiveSync, and Active Directory management
Project management experience
Positive attitude, team work orientation
Outstanding customer service skills
Excellent verbal communication skills
Exceptional writing skills, including documenting solution architectures, support information
WORKHOURS:
(40 hours a_ _week)
Monday - Friday (Once a month on Saturday and Sunday during maintenance windows)
Shift 1: 6:30 AM - 3:00 PM Shift 2: 7:00 AM - 3:30 PM Shift 3: 7:30 AM - 4:00PM Shift 4: 8:00 AM - 4:30 PM Shift 5: 8:30 AM - 5:00 PM
Reports to: ISM-Network Supervisor
2080 hours _holidays not included/ Telework not authorized_
Date: 2014-06-05
Country: US
State: MD
City: Chevy Chase
Postal Code: 20815
Category: Information Technology
Job Type: Regular Full-TimeEstimated Salary: $20 to $28 per hour based on qualifications.
Vector Technical Resources
BACKGROUND
The Infrastructure Systems Management (ISM) Section of the Management Information Systems Branch (MISB) for Federal Prison Industries is seeking an experienced Mobile Device Administrator, with in-depth experience in implementing Enterprise level messaging solutions, to manage day to day mobile device operations and projects.
POSITION DESCRIPTION
The Mobile Device Administrator is primarily responsible for systems administration of the enterprise mobile device management environment.
Administration of Mobile Device Management (MDM) systems and other mobile infrastructure systems (BES5, BESIO, Airwatch,)
Serves as the key technical contact between Infrastructure Systems Management and the Messaging Mobility team for MDM
Maintenance and communication of existing, new, and evolving mobility practices, knowledgebase articles and documentation
Operational support for general rollout of MDM management system
Distribution of enterprise applications for various device platforms
Ensures mobile implementations are in line with privacy, legal, security policies, and corporate standards
Testing and evaluation of various new mobile devices against enterprise email and MDM systems
Microsoft Exchange & Active Directory administration and support
Identifying and implementing process improvements
Plans and coordinates maintenance and upgrades of MDM and other mobile infrastructure systems
Resolves escalations from the IT Service Desk and other IT support teams
Keeps abreast of mobile and messaging technologies and enhancements
Implementing MDM security baselines
EDUCATION
Bachelor''s Degree in Computer Science, Information Technology, Computer Engineering, or Management Information Systems (Required)
CERTIFICATIONS
Blackberry Certified Server Support Specialist or Blackberry Certified System Administrator (preferred)
ITIL Certification (preferred)
REQUIRED KNOWLEDGE, SKILLS, AND ABILITILES
IO
years of progressive experience working in a medium to large IT environment
10
years'' experience with technical troubleshooting and hands-on experience with iOS, Android,
Windows, and Blackberry mobile devices in an enterprise setting.
IO
years of experience with a MDM took
_5+_years of experience with Blackberry Enterprise Server _5_and 10
3
years of experience with Airwatch
Strong knowledge in Microsoft Exchange, Exchange ActiveSync, and Active Directory management
Project management experience
Positive attitude, team work orientation
Outstanding customer service skills
Excellent verbal communication skills
Exceptional writing skills, including documenting solution architectures, support information
WORKHOURS:
(40 hours a_ _week)
Monday - Friday (Once a month on Saturday and Sunday during maintenance windows)
Shift 1: 6:30 AM - 3:00 PM Shift 2: 7:00 AM - 3:30 PM Shift 3: 7:30 AM - 4:00PM Shift 4: 8:00 AM - 4:30 PM Shift 5: 8:30 AM - 5:00 PM
Reports to: ISM-Network Supervisor
2080 hours _holidays not included/ Telework not authorized_
Date: 2014-06-05
Country: US
State: MD
City: Chevy Chase
Postal Code: 20815
Category: Information Technology
Job Type: Regular Full-TimeEstimated Salary: $20 to $28 per hour based on qualifications.
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