Fishers, IN - Operations Manager
Company Name:
Two Men and a Truck
## Job Description
The operations manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales and profits. This is accomplished primarily through: hiring, training, and motivating franchise employees; providing local grassroots marketing; controlling costs; managing daily franchise operations; and consistently exceeding customer expectations. The operations manager ensures the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK system standards, and applicable laws and regulations. The operations manager should have general knowledge of functional support areas, including our core business, Human Resources, Training, Marketing, Finance, and Payroll.
## Job Responsibilities
Promotes and protects the TWO MEN AND A TRUCK brand
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Determines staffing requirements, interview, hires and trains new employees, or oversees these processes
Responsible for employee accountability and adherence to franchise and system standards and policies
Directs employee scheduling and dispatch of movers and drivers
Oversees all workers compensation and unemployment claims
Ensures compliance with all DOT regulations and FMCSA guidelines
Performs on-site estimates as needed
Handles customer concerns and oversees damage resolution process
Responsible for being the on-call emergency contact outside of normal business hours
Participates in regular training and development programs offered through STICK MEN UNIVERSITY to further the knowledge of the system
Actively participates in community, industry or other relevant associations
Responsible for the direction and day-to-day supervision of operations and mover/driver employees
## Job Requirements
Extensive knowledge of TWO MEN AND A TRUCK system policies, procedures, and industry
Excellent oral and written comprehension and communication skills
Excellent organizational and time management skills
Demonstrated ability to lead by example to motivate, develop, and direct people
Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
Strong decision making ability
Valid drivers license with clean driving record
Ability to obtain Chauffer's license and be covered under company insurance policy
Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values
Must be proficient with the following Microsoft applications: Excel, Word & Outlook
## Work Environment
Work is generally performed in an office setting with no unusual hazards; however, occasionally lifting of up to 100 pounds repeatedly may be necessary . Travel is minimal, but may be require for training purposes.
The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other job-related criteria. TWO MEN AND A TRUCK is an Equal Opportunity Employer. Diversity is valued and TWO MEN AND A TRUCK will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an at will basis. Nothing herein is intended to create a contract.
Position: Operations Manager
Location: Fishers, IN
Address: 11787 Technology Drive, Fishers, IN
TelephoneEstimated Salary: $20 to $28 per hour based on qualifications.
Two Men and a Truck
## Job Description
The operations manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales and profits. This is accomplished primarily through: hiring, training, and motivating franchise employees; providing local grassroots marketing; controlling costs; managing daily franchise operations; and consistently exceeding customer expectations. The operations manager ensures the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK system standards, and applicable laws and regulations. The operations manager should have general knowledge of functional support areas, including our core business, Human Resources, Training, Marketing, Finance, and Payroll.
## Job Responsibilities
Promotes and protects the TWO MEN AND A TRUCK brand
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Determines staffing requirements, interview, hires and trains new employees, or oversees these processes
Responsible for employee accountability and adherence to franchise and system standards and policies
Directs employee scheduling and dispatch of movers and drivers
Oversees all workers compensation and unemployment claims
Ensures compliance with all DOT regulations and FMCSA guidelines
Performs on-site estimates as needed
Handles customer concerns and oversees damage resolution process
Responsible for being the on-call emergency contact outside of normal business hours
Participates in regular training and development programs offered through STICK MEN UNIVERSITY to further the knowledge of the system
Actively participates in community, industry or other relevant associations
Responsible for the direction and day-to-day supervision of operations and mover/driver employees
## Job Requirements
Extensive knowledge of TWO MEN AND A TRUCK system policies, procedures, and industry
Excellent oral and written comprehension and communication skills
Excellent organizational and time management skills
Demonstrated ability to lead by example to motivate, develop, and direct people
Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
Strong decision making ability
Valid drivers license with clean driving record
Ability to obtain Chauffer's license and be covered under company insurance policy
Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values
Must be proficient with the following Microsoft applications: Excel, Word & Outlook
## Work Environment
Work is generally performed in an office setting with no unusual hazards; however, occasionally lifting of up to 100 pounds repeatedly may be necessary . Travel is minimal, but may be require for training purposes.
The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other job-related criteria. TWO MEN AND A TRUCK is an Equal Opportunity Employer. Diversity is valued and TWO MEN AND A TRUCK will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an at will basis. Nothing herein is intended to create a contract.
Position: Operations Manager
Location: Fishers, IN
Address: 11787 Technology Drive, Fishers, IN
TelephoneEstimated Salary: $20 to $28 per hour based on qualifications.
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