Service Desk Tech
Company Name:
CompuCom
Service Desk Tech Overview: The Technician Level works on assignments that are routine in nature where limited judgement is required. Under general supervision repairs, installs, and tests less complex
computer
system hardware or software. Requires 1-2 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience. Employees working on client accounts must possess A certification.
Responsibilities: - Provide Support Desk call functions that include: phone calls for assistance, email assistance requests, and content for the knowledge base (ie support procedures, tips and tricks, work-around options, how to, etc.) used for reference by other Support Technicians and clients. - Provide Workstation inventory processes: Images, distribution,
repair
, replacement, configuration, upgrades, security/encryption, and the like. - Provide technical expertise to diagnose and resolve hardware and software related problems. - Monitor Customer Satisfaction metrics; service delivery; suggest adjustments in the Support Desk functions when needed to improve service delivery. - Maintain data associated with Support Desk functions; report, trend, and analyze results to understand capacity and improve service delivery; provide root cause analysis on chronic issues. - Support the review of system architecture and recommending improvements to service delivery. - Accurately manage IT asset inventory and software licensing compliance. - Manage various user accounts such as Windows domain, email, and calendar, ensuring that the appropriate levels of security are maintained while enabling users to complete their work effectively - Ensure all end user systems have up-to-date anti-malware protection. - Create, analyze, summarize and monitor usage reports.
Qualifications: - Competency with managing client and server devices in a Microsoft Windows domain, utilizing at minimum these tools: MS Active Directory, MS Group Policy, MS File
services
, MS Print Services. - Ability to lift and haul equipment up to 50 lbs and crawl under workstations to install and maintain equipment. - Minimum of three years of Workstation and client support responsibility in a technology organization - Experience with software development life cycle using structured processes - High School Diploma or equivalent - Must be self-motivated with ability to work and multi-task in a fast paced decision making environment MYK62683JREstimated Salary: $20 to $28 per hour based on qualifications.
CompuCom
Service Desk Tech Overview: The Technician Level works on assignments that are routine in nature where limited judgement is required. Under general supervision repairs, installs, and tests less complex
computer
system hardware or software. Requires 1-2 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience. Employees working on client accounts must possess A certification.
Responsibilities: - Provide Support Desk call functions that include: phone calls for assistance, email assistance requests, and content for the knowledge base (ie support procedures, tips and tricks, work-around options, how to, etc.) used for reference by other Support Technicians and clients. - Provide Workstation inventory processes: Images, distribution,
repair
, replacement, configuration, upgrades, security/encryption, and the like. - Provide technical expertise to diagnose and resolve hardware and software related problems. - Monitor Customer Satisfaction metrics; service delivery; suggest adjustments in the Support Desk functions when needed to improve service delivery. - Maintain data associated with Support Desk functions; report, trend, and analyze results to understand capacity and improve service delivery; provide root cause analysis on chronic issues. - Support the review of system architecture and recommending improvements to service delivery. - Accurately manage IT asset inventory and software licensing compliance. - Manage various user accounts such as Windows domain, email, and calendar, ensuring that the appropriate levels of security are maintained while enabling users to complete their work effectively - Ensure all end user systems have up-to-date anti-malware protection. - Create, analyze, summarize and monitor usage reports.
Qualifications: - Competency with managing client and server devices in a Microsoft Windows domain, utilizing at minimum these tools: MS Active Directory, MS Group Policy, MS File
services
, MS Print Services. - Ability to lift and haul equipment up to 50 lbs and crawl under workstations to install and maintain equipment. - Minimum of three years of Workstation and client support responsibility in a technology organization - Experience with software development life cycle using structured processes - High School Diploma or equivalent - Must be self-motivated with ability to work and multi-task in a fast paced decision making environment MYK62683JREstimated Salary: $20 to $28 per hour based on qualifications.
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