Technical Support Specialist I
Company Name:
AGILE
Technical Support Specialist I Technical Support Specialist I Skills: Technical Support, maintain working knowledge of information systems deployed within the company environment, work with end users to diagnose and
repair
hardware and application errors, participate in after hours on-call rotation. Summary The Technical Support Specialist I supports the users of NCF's
information technology
infrastructure by being the first point of contact for internal and external users of the NCF network who submit a support case, and call or email the help desk with a support issue. Additionally, the Technical Support Specialist I attempts to discover the problem, determine its source, and resolve the problem or pass it on to the next tier of support for resolution in complicated situations. The role also contributes to the maintenance of hardware and software inventory, documents resolutions and procedures, interfaces with vendors regarding repair and maintenance of IT assets, and engages in limited administration of network elements and applications. Responsibilities Case Management- Log cases for support requests and document all action taken to resolve issues - Analyze trouble reporting patterns to identify potential systemic problems and suggest potentially corrective actions Customer Service- Provide timely and professional responses; able to maintain composure and pleasant demeanor in the face of user confusion and frustration - Provide training to end users on best practices for common office applications as well as other specialized applications Qualifications- BA/BS in
computer
Science, Information Systems or 3 years related experience - 3-5 years of experience in a helpdesk environment - A or Network , MCDST, MOS or MCP preferred - Knowledge of Windows XP/7, Mac OS X, MS Office 2007/2010/2011, Windows Server 2008, Thin Clients, Citrix XenApp Server, iOS/Android, HTML - Knowledge of all aspects of information systems including network and data security - Excellent communication skills - Ability to prioritize and adhere to strict deadlines - Knowledge of charitable, non-profit, foundation and/or donor-related subject matters Benefits Our IT consultants enjoy a wide array of benefits including: medical, dental, 401K, life insurance, Employee Assistance Program and more. MYK62683JREstimated Salary: $20 to $28 per hour based on qualifications.
AGILE
Technical Support Specialist I Technical Support Specialist I Skills: Technical Support, maintain working knowledge of information systems deployed within the company environment, work with end users to diagnose and
repair
hardware and application errors, participate in after hours on-call rotation. Summary The Technical Support Specialist I supports the users of NCF's
information technology
infrastructure by being the first point of contact for internal and external users of the NCF network who submit a support case, and call or email the help desk with a support issue. Additionally, the Technical Support Specialist I attempts to discover the problem, determine its source, and resolve the problem or pass it on to the next tier of support for resolution in complicated situations. The role also contributes to the maintenance of hardware and software inventory, documents resolutions and procedures, interfaces with vendors regarding repair and maintenance of IT assets, and engages in limited administration of network elements and applications. Responsibilities Case Management- Log cases for support requests and document all action taken to resolve issues - Analyze trouble reporting patterns to identify potential systemic problems and suggest potentially corrective actions Customer Service- Provide timely and professional responses; able to maintain composure and pleasant demeanor in the face of user confusion and frustration - Provide training to end users on best practices for common office applications as well as other specialized applications Qualifications- BA/BS in
computer
Science, Information Systems or 3 years related experience - 3-5 years of experience in a helpdesk environment - A or Network , MCDST, MOS or MCP preferred - Knowledge of Windows XP/7, Mac OS X, MS Office 2007/2010/2011, Windows Server 2008, Thin Clients, Citrix XenApp Server, iOS/Android, HTML - Knowledge of all aspects of information systems including network and data security - Excellent communication skills - Ability to prioritize and adhere to strict deadlines - Knowledge of charitable, non-profit, foundation and/or donor-related subject matters Benefits Our IT consultants enjoy a wide array of benefits including: medical, dental, 401K, life insurance, Employee Assistance Program and more. MYK62683JREstimated Salary: $20 to $28 per hour based on qualifications.
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