Senior Support Engineer
Company Description Make sure to check out our PRODUCTS tab to learn more about some of our products, and the CAREERS tab to learn more about some of our open positions.
We're a company that likes to have fun while building great products and offering legendary service to customers.
There are some great reasons to come work for Atlassian:
We live our values http:
//www.
atlassian.
com/about/values.
jsp Employees get 5 days per year to work for a charity of their choice http:
//www.
atlassian.
com/about/foundation.
jsp Engineers get 20% time and FedEx Days to work on projects they're passionate about We're expanding and growing and have openings around the world http:
//www.
atlassian.
com/company/careers/ Job Description Join us! Are you an experienced support engineer who makes everyone around you better? Do you put the customer at the center of your universe? If so, keep reading.
We're looking for a Senior Support Engineer to join us in Austin and be part of a growing team that has one goal:
Making our customers awesome! Main Activities:
WOWing our customers by:
Paying close attention to detail when gathering customer information and crafting responses.
Your first response is the most important.
Remaining calm and working effectively with frustrated customers who have urgent issues.
Empathizing with your customer's situation and always asking yourself if the customer is having a good experience.
Being flexible around work hours in order to assist customer needs.
Working with development and product management teams to improve the product experience for our customers.
Most importantly, being a multiplier and teaching support engineers all of the above! Key Skills:
You're great fit if you have:
3
years programming or Java/J2EE troubleshooting experience OR 5
years support employment experience in a similar product environment Bachelor's Degree in Computer Science or equivalent demonstrated experience.
Experience and/or familiarity with Distributed Version Control Systems (e.
g.
Git, Mercurial, etc.
).
In depth Operating Systems knowledge.
In depth experience with 1 or more Application Servers (e.
g.
Tomcat, Apache, WebSphere, JBoss etc.
).
In depth database and SQL experience.
Demonstrated ability to gather relevant information and diagnose issues effectively and efficiently.
Strong analytical skills, proven ability to solve problems and learn new technologies to continually evolve as a technical expert.
Ability to train and mentor other support engineers effectively.
Understanding of when to delegate and when to lead by example in order to challenge and motivate your team.
Excellent written and verbal communication skills.
True customer focus! The Perks:
We're a global company with offices in Sydney and Amsterdam and engineers often travel for training and work opportunities.
Here's a sample from our long list of other perks and
Benefits:
Health, vision, dental, 401K Ample vacation Days off to work for your favorite charity Customers asking for you by name No Bulls#!t Awesome team culture and values Click here to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We're a company that likes to have fun while building great products and offering legendary service to customers.
There are some great reasons to come work for Atlassian:
We live our values http:
//www.
atlassian.
com/about/values.
jsp Employees get 5 days per year to work for a charity of their choice http:
//www.
atlassian.
com/about/foundation.
jsp Engineers get 20% time and FedEx Days to work on projects they're passionate about We're expanding and growing and have openings around the world http:
//www.
atlassian.
com/company/careers/ Job Description Join us! Are you an experienced support engineer who makes everyone around you better? Do you put the customer at the center of your universe? If so, keep reading.
We're looking for a Senior Support Engineer to join us in Austin and be part of a growing team that has one goal:
Making our customers awesome! Main Activities:
WOWing our customers by:
Paying close attention to detail when gathering customer information and crafting responses.
Your first response is the most important.
Remaining calm and working effectively with frustrated customers who have urgent issues.
Empathizing with your customer's situation and always asking yourself if the customer is having a good experience.
Being flexible around work hours in order to assist customer needs.
Working with development and product management teams to improve the product experience for our customers.
Most importantly, being a multiplier and teaching support engineers all of the above! Key Skills:
You're great fit if you have:
3
years programming or Java/J2EE troubleshooting experience OR 5
years support employment experience in a similar product environment Bachelor's Degree in Computer Science or equivalent demonstrated experience.
Experience and/or familiarity with Distributed Version Control Systems (e.
g.
Git, Mercurial, etc.
).
In depth Operating Systems knowledge.
In depth experience with 1 or more Application Servers (e.
g.
Tomcat, Apache, WebSphere, JBoss etc.
).
In depth database and SQL experience.
Demonstrated ability to gather relevant information and diagnose issues effectively and efficiently.
Strong analytical skills, proven ability to solve problems and learn new technologies to continually evolve as a technical expert.
Ability to train and mentor other support engineers effectively.
Understanding of when to delegate and when to lead by example in order to challenge and motivate your team.
Excellent written and verbal communication skills.
True customer focus! The Perks:
We're a global company with offices in Sydney and Amsterdam and engineers often travel for training and work opportunities.
Here's a sample from our long list of other perks and
Benefits:
Health, vision, dental, 401K Ample vacation Days off to work for your favorite charity Customers asking for you by name No Bulls#!t Awesome team culture and values Click here to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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