Bilingual Customer Service Rep (Portuguese and English) : Orlando - Booking.com (USA) Inc (orlando,
Company Description:
Job Description:
Overview:
Main responsibilities include but are not limited to:
Communicate any developments in service, products, website, or systems; Answer any incoming questions from customers (system, reservations, etc.
); Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible; Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support; Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed; Ensure that all administration is completed as required.
Required Skills:
Must be bilingual Portuguese and English Strong written and verbal communication skills; Strong computer skills; Ability to learn new things quickly; Articulate with excellent telephone manner; Efficient, organized and able to work on own.
Proactive initiative; Dependable, enthusiastic.
Required Education and
Experience:
High school graduate or equivalency; 1 year of related work experience in a customer facing role handling customer complaints, resolving problems, etc; Hotel/Hospitality industry experience a plus; Call center experience in any industry strongly preferred; Must be able to sit for shifts of 4 hours or more; Must be computer literate; Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
Overview:
Main responsibilities include but are not limited to:
Communicate any developments in service, products, website, or systems; Answer any incoming questions from customers (system, reservations, etc.
); Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible; Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support; Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed; Ensure that all administration is completed as required.
Required Skills:
Must be bilingual Portuguese and English Strong written and verbal communication skills; Strong computer skills; Ability to learn new things quickly; Articulate with excellent telephone manner; Efficient, organized and able to work on own.
Proactive initiative; Dependable, enthusiastic.
Required Education and
Experience:
High school graduate or equivalency; 1 year of related work experience in a customer facing role handling customer complaints, resolving problems, etc; Hotel/Hospitality industry experience a plus; Call center experience in any industry strongly preferred; Must be able to sit for shifts of 4 hours or more; Must be computer literate; Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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