Inbound Call Center Specialist
Company Name:
Professional Employment Solutions, Inc.
Our client located near the Airport is in need of 15 Inbound Call Center specialists ASAP.
15 Inbound Call center reps
Target Start Date June 16th, 2014
Hours of Operation:
Monday - Friday 11:00-8pm
Assignment Duration - Long term
Location: Phoenix, near Sky Harbor Airport and Hourly pay is 12.00 per hour
Under general supervision, this position receives, directs and responds to a high volume of inbound service or information related telephone calls from customers.
The primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager.
Receives inbound and makes outbound calls with the goal of increasing business, customer satisfaction, and customer retention.
Answers customer questions, explaining available services and/or products, providing academically oriented information, as well as, encouraging callers to provide further information to determine when and where calls need be routed for purposes of additional information or escalated issues.
Answers and fields routine questions about the department and/or organization and provides callers with moderately complex, non-sensitive information. This includes promptly identifying and directing escalated problems or issues to management to ensure customer satisfaction with problem resolution.
Interfaces with other departments within the organization, navigates company's customer information systems and displays a fundamental knowledge of company, services and products to research and respond to customer inquiries.
May follow basic procedures and scripts.
May log and track incoming and outgoing telephone calls, as well as, report call volume data to management following established departmental guidelines and procedures.
May be responsible for meeting monthly or quarterly sales goals. 8. Performs other duties as assigned or apparent.
High school diploma or equivalent education required.
One to two years customer service experience preferred.
Must have the ability to follow oral and written directions as they relate to the functions listed above.
Ability to handle a high volume of incoming calls, search the database or resources tools for correct and timely information, and maintain a professional demeanor all times.
Must have the ability to acquire and utilize a sound knowledge of the company's customer information systems, as well as, fundamental knowledge of company, services and products, as described above.
Must possess excellent organizational skills to display the ability to provide timely, accurate information on a variety of academically oriented subjects, as described above.
Must possess excellent communication skills to maintain a positive and helpful attitude with customers.
If you are qualified and interested, please send me your updated resume and your pay requirements. Thank you!
Estimated Salary: $20 to $28 per hour based on qualifications.
Professional Employment Solutions, Inc.
Our client located near the Airport is in need of 15 Inbound Call Center specialists ASAP.
15 Inbound Call center reps
Target Start Date June 16th, 2014
Hours of Operation:
Monday - Friday 11:00-8pm
Assignment Duration - Long term
Location: Phoenix, near Sky Harbor Airport and Hourly pay is 12.00 per hour
Under general supervision, this position receives, directs and responds to a high volume of inbound service or information related telephone calls from customers.
The primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager.
Receives inbound and makes outbound calls with the goal of increasing business, customer satisfaction, and customer retention.
Answers customer questions, explaining available services and/or products, providing academically oriented information, as well as, encouraging callers to provide further information to determine when and where calls need be routed for purposes of additional information or escalated issues.
Answers and fields routine questions about the department and/or organization and provides callers with moderately complex, non-sensitive information. This includes promptly identifying and directing escalated problems or issues to management to ensure customer satisfaction with problem resolution.
Interfaces with other departments within the organization, navigates company's customer information systems and displays a fundamental knowledge of company, services and products to research and respond to customer inquiries.
May follow basic procedures and scripts.
May log and track incoming and outgoing telephone calls, as well as, report call volume data to management following established departmental guidelines and procedures.
May be responsible for meeting monthly or quarterly sales goals. 8. Performs other duties as assigned or apparent.
High school diploma or equivalent education required.
One to two years customer service experience preferred.
Must have the ability to follow oral and written directions as they relate to the functions listed above.
Ability to handle a high volume of incoming calls, search the database or resources tools for correct and timely information, and maintain a professional demeanor all times.
Must have the ability to acquire and utilize a sound knowledge of the company's customer information systems, as well as, fundamental knowledge of company, services and products, as described above.
Must possess excellent organizational skills to display the ability to provide timely, accurate information on a variety of academically oriented subjects, as described above.
Must possess excellent communication skills to maintain a positive and helpful attitude with customers.
If you are qualified and interested, please send me your updated resume and your pay requirements. Thank you!
Estimated Salary: $20 to $28 per hour based on qualifications.
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