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Director Corporate Escalations Company Name: Charter Communications ## Description JOB SUMMARY Responsible for directing, overseeing and managing the strategy, process and day-to-day operational handling of all Customer initiated Corporate Escalations. Directs the oversight of customer complaint investigation, resolution and root cause analysis. Establishes a customer complaint trend analysis to assess and prioritize process breaks as well as ensure business leaders take ownership for implementing fixes to identified process. After registering you may be able to apply for this job directly (if still active) on ((None))'s site. Future job matches may be sent from Geebo approved job partners.
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