Customer Care Representative - Virtual
Audible Inc.
is a media company and the category leader in spoken word entertainment.
We're looking for dedicated individuals to join our Customer Service Team.
The Customer Care Representative (CCR) is capable of offering top of the line service to our customers.
The CCR delivers this level of service impeccably using their vast knowledge of books and/or audiobooks which will enable them to exude genuine passion for the Audible product and pass that passion on to their interactions with customers.
They effortlessly guide the consumer to understanding the value of an Audible membership and how it will enrich their lives and satisfy their appetite to learn, be entertained, therefore creating a space for the Audible experience in their everyday lives.
The Customer Care Representative aims to offer top of the line customer service.
By demonstrating a high level of service aptitude and a passion for our product, and help customers understand the value of an Audible membership.
Provide a tailored experience to our members and optimize their method of engagement with our content depending on where they are within their listening journey.
Thriving in a culture that promotes empowerment, taking initiative, finding solutions, collaboration, and having fun.
Residents of Newark, NJ are preferred.
You are A conversationalist - who can easily forge natural connections and relationships while engaging a customer in an exciting conversation about great literary works, media and audio entertainment.
You demonstrate Excellent listening skills:
capable of communicating in a fluid, back-and-forth manner that engages, and invites an exchange of ideas.
Ability to probe to clearly understand the customers' needs.
Out-of-the-box thinking:
a thirst for information, ability to utilize a variety of resources, including search engines, websites and internal resources, and research their requests with the goal of delivering meaningful and valuable solutions.
Ability to explain complex tasks to others with accessible, teachable style.
Proactive relationship building with immediate colleagues and those in related disciplines.
Forward thinking mentality:
ability to solve the immediate issues and anticipate future issues.
Humanized written communication skills:
able to write clearly in a personalized tone that is highly relatable and believable, one that encourages a trustful rapport, and reads as well as your direct conversation to the customer.
Proven track record:
The effectiveness, efficiency, and quality is effortless based on performance experience.
What you will be doing Onboard customers successfully by helping them understand the variety of ways to listen, how it fits into their lives, and how to discover content they love.
Leveraging your literary knowledge when engaging customers in lively conversations about interesting books.
Researching and diagnosing issues that resolve customer concerns to ensure a high level of retention, satisfaction and drive process improvement.
Clearly comprehending the issues customers present, by thinking creatively on the behalf of the customer.
Help customers through the email, phone and chat channels.
Consistent performance within a fast paced and constantly changing environment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
is a media company and the category leader in spoken word entertainment.
We're looking for dedicated individuals to join our Customer Service Team.
The Customer Care Representative (CCR) is capable of offering top of the line service to our customers.
The CCR delivers this level of service impeccably using their vast knowledge of books and/or audiobooks which will enable them to exude genuine passion for the Audible product and pass that passion on to their interactions with customers.
They effortlessly guide the consumer to understanding the value of an Audible membership and how it will enrich their lives and satisfy their appetite to learn, be entertained, therefore creating a space for the Audible experience in their everyday lives.
The Customer Care Representative aims to offer top of the line customer service.
By demonstrating a high level of service aptitude and a passion for our product, and help customers understand the value of an Audible membership.
Provide a tailored experience to our members and optimize their method of engagement with our content depending on where they are within their listening journey.
Thriving in a culture that promotes empowerment, taking initiative, finding solutions, collaboration, and having fun.
Residents of Newark, NJ are preferred.
You are A conversationalist - who can easily forge natural connections and relationships while engaging a customer in an exciting conversation about great literary works, media and audio entertainment.
You demonstrate Excellent listening skills:
capable of communicating in a fluid, back-and-forth manner that engages, and invites an exchange of ideas.
Ability to probe to clearly understand the customers' needs.
Out-of-the-box thinking:
a thirst for information, ability to utilize a variety of resources, including search engines, websites and internal resources, and research their requests with the goal of delivering meaningful and valuable solutions.
Ability to explain complex tasks to others with accessible, teachable style.
Proactive relationship building with immediate colleagues and those in related disciplines.
Forward thinking mentality:
ability to solve the immediate issues and anticipate future issues.
Humanized written communication skills:
able to write clearly in a personalized tone that is highly relatable and believable, one that encourages a trustful rapport, and reads as well as your direct conversation to the customer.
Proven track record:
The effectiveness, efficiency, and quality is effortless based on performance experience.
What you will be doing Onboard customers successfully by helping them understand the variety of ways to listen, how it fits into their lives, and how to discover content they love.
Leveraging your literary knowledge when engaging customers in lively conversations about interesting books.
Researching and diagnosing issues that resolve customer concerns to ensure a high level of retention, satisfaction and drive process improvement.
Clearly comprehending the issues customers present, by thinking creatively on the behalf of the customer.
Help customers through the email, phone and chat channels.
Consistent performance within a fast paced and constantly changing environment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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