Supervisory Medical Support Assistant
- Assuring coverage of all areas of responsibility. - Ensuring that the highest levels of customer service is provided. - Assigning and evaluating the work of subordinate staff. - Resolving complex problems to ensure patient services are met. - Evaluating new products, equipment, and systems in order to make recommendations for improved operations. - Identifying educational or training needs. - Making final decisions on applicant selections. - Evaluating performance and taking disciplinary action when necessary. - Professional responsibility for planning and directing the MSA's activities. - Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. - Directing, supervising and training subordinates to assure compliance with national and local policies and procedures. - Monitoring ICB, Return to Clinic orders, consults, query reports. - Resolving differences between administrative and clinical personnel in a professional, consistent manner. - Communicating with providers, case managers, and other professional staff using sound interpersonal skills. - Analyzing and resolving problems in the staffing, effectiveness, and efficiency of administrative support and staff activities. - Evaluating performance and taking disciplinary action when necessary. - Responsible for understanding the sensitivity of information and maintaining the confidentiality of information obtained to carry out required duties. Work Schedule:
Monday - Friday, 8:
00 am - 4:
30 pm Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements within 15 days of the closing date of this announcement, 01/26/2020. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English:
Must be proficient in basic written and spoken English. Education/
Experience:
Must possess six (6) months experience of clerical, office, customer service or administrative work that indicates the ability to acquire the particular knowledge and skills necessary to perform the duties of the Medical Support Assistant. OR Must have successfully completed one (1) year of education above high school. This education must have been obtained in an accredited technical college, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarters hours, or the equivalent in a college or university. (TRANSCRIPTS REQUIRED) OR Equivalent combinations of experience and education are qualifying for entry level. (TRANSCRIPTS REQUIRED) IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-8 LEVEL TO QUALIFY FOR THIS POSITION. GS-8 Grade Requirements:
Specialized
Experience:
Must have one (1) year of experience that is directly related to the duties of a MSA that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of this position. To be creditable, this experience must be equivalent to the next lower grade level, GS-7, leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient or interdisciplinary setting. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include, but are not limited to:
evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures. Knowledge, Skills and Abilities:
You also must demonstrate the following KSAs:
1. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. 2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. 3. Ability to provide briefings, orientations, staff development, and training in a patient support setting. 4. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. 5. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References:
VA Handbook 5005/117, Part II, Appendix G45, Medical Support Assistant Qualification Standards. The full performance level of this vacancy is GS-8. Physical Requirements:
The work is primarily sedentary. Physical demands do not exceed those of a typical office setting. There may be some walking, standing twisting, turning, sitting, pushing, bending, repetitive keyboarding, or carrying of light items. Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday - Friday, 8:
00 am - 4:
30 pm Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements within 15 days of the closing date of this announcement, 01/26/2020. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English:
Must be proficient in basic written and spoken English. Education/
Experience:
Must possess six (6) months experience of clerical, office, customer service or administrative work that indicates the ability to acquire the particular knowledge and skills necessary to perform the duties of the Medical Support Assistant. OR Must have successfully completed one (1) year of education above high school. This education must have been obtained in an accredited technical college, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarters hours, or the equivalent in a college or university. (TRANSCRIPTS REQUIRED) OR Equivalent combinations of experience and education are qualifying for entry level. (TRANSCRIPTS REQUIRED) IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-8 LEVEL TO QUALIFY FOR THIS POSITION. GS-8 Grade Requirements:
Specialized
Experience:
Must have one (1) year of experience that is directly related to the duties of a MSA that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of this position. To be creditable, this experience must be equivalent to the next lower grade level, GS-7, leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient or interdisciplinary setting. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include, but are not limited to:
evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures. Knowledge, Skills and Abilities:
You also must demonstrate the following KSAs:
1. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. 2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. 3. Ability to provide briefings, orientations, staff development, and training in a patient support setting. 4. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. 5. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References:
VA Handbook 5005/117, Part II, Appendix G45, Medical Support Assistant Qualification Standards. The full performance level of this vacancy is GS-8. Physical Requirements:
The work is primarily sedentary. Physical demands do not exceed those of a typical office setting. There may be some walking, standing twisting, turning, sitting, pushing, bending, repetitive keyboarding, or carrying of light items. Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset.
- Department:
0679 Medical Support Assistance - Salary Range:
$47,899 to $62,269 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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