Health Science Specialist - Veterans Crisis Line Hotline Responder
Major duties and responsibilities include but are not limited to:
Makes outgoing calls to Veterans if a Veteran has sent an email or letter to the White House, or some other government agency; Keeping a caller, texter, or chatter engaged while multi-tasking to document work, look up resources, and instant message for assistance when needed; Implements suicide/mental health crisis prevention strategies; Provides support for the identification of veterans at high risk, and coordinates enhanced care; Conducts interviews and utilizes assessments tools to assess emotional, functional, and/or psychological conditions; Completes structured diagnostic and clinical assessments; Prepares and maintains records and reports in accordance with program guidelines; Provides psycho-education and directs advice regarding suicide/mental illness crisis; Works collaboratively with other members of the VA Crisis Hotline Program to identify appropriate services for Veterans in crisis; Assists Veterans and their family/friend/significant other with issues regarding the Veterans' mental health issues, referrals, benefits, support groups; Performs other duties as assigned. NOTE:
These positions involve a multi-grade career ladder. The major duties listed represent the full performance level of GS-11. At the GS-9 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-11. Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule:
Varied work schedule to include evenings, nights, weekends and holidays to provide 24/7 call center coverage. Tour will be determined after final selections. Tour is subject to change based on program needs. Compressed/Flexible:
Not Available Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Health Science Specialist - Veterans Crisis Line Hotline Responder/PD07891A and PD07849A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/03/2019. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. SF-50(s) that clearly document your time-in-grade are Within Grade Increase and Promotion actions to highest grade held (current or former highest grade held). Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. For a GS-09 position you must have served 52 weeks at the GS-07 level (or held a higher grade level) For a GS-11 position you must have served 52 weeks at the GS-09 level (or held a higher grade level) ENGLISH LANGUAGE PROFICIENCY:
In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position. All applicants must meet the BASIC REQUIREMENT:
Successful completion of a full 4-year course of study leading to a bachelor's degree (or higher) from an accredited college or university in a major study in an academic field related to the medical field, health sciences or allied sciences appropriate to the work of a Health Science Specialist - Crisis Hotline Responder. To be appropriate to the work of the position, the program and coursework must focus heavily on psychology, mental health, counseling, and/or the provision of social services. NOTE:
You must submit copies of transcripts with your application. The transcripts must include the date your degree was awarded. Education will not be credited without appropriate documentation. - AND - In order to meet the minimum qualifications for this position at the GS-09 level you must also meet one of the following:
Experience:
You must have at least one (1) full year of specialized experience (equivalent to at least the GS-07 level in the Federal service) that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of a Health Science Specialist - Crisis Hotline Responder, and that is typically in or related to the work of this position. Specialized experience includes:
providing instructions and/or counseling to clients; utilizing questionnaires for interviewing patients; assessing and recognizing mental health disorders; following established procedures to conduct initial screenings of individuals by gathering social, drug, family, and military history, and reason for contact; documenting work. At this level, work may have been performed under direct supervision. - OR - EDUCATION:
You must have successfully completed two (2) years of progressively higher level graduate education leading to a Master's degree or equivalent graduate degree in a field related to the work of a Health Science Specialist - Crisis Hotline Responder. This education must have provided the knowledge, skills, and abilities necessary to do the work of this position. Copies of transcripts required at the time of application. The transcripts must include the date your degree was awarded. - OR - COMBINATION:
You must have an equivalent combination of related graduate level education (beyond the first year) and specialized experience, as described above. This education and experience must have provided the knowledge, skills, and abilities to do the work of a Health Science Specialist - Crisis Hotline Responder. Copies of transcripts required at the time of application. In order to meet the minimum qualifications for this position at the GS-11 level you must also meet one of the following:
Experience:
You must have at least one (1) full year of specialized experience (equivalent to at least the GS-09 level in the Federal service) that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of a Health Science Specialist - Crisis Hotline Responder, and that is typically in or related to the work of this position. Specialized experience includes:
independently assessing and triaging clients in mental health crisis; assessing and recognizing mental health disorders; determining when someone is in imminent danger and acting to provide appropriate and timely assistance; documenting work; providing direct advice regarding suicide and/or other mental health crisis; conducts follow-up interviews; assisting patients and family members with referrals, benefits and support groups. - OR - EDUCATION:
You must have successfully completed three (3) years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in a field related to the work of a Health Science Specialist - Crisis Hotline Responder. This education must have provided the knowledge, skills, and abilities necessary to do the work of this position. Copies of transcripts required at the time of application. The transcripts must include the date your degree was awarded. - OR- COMBINATION:
You must have an equivalent combination of related graduate level education (beyond the second year/master's level) and specialized experience as described above. This education and experience must have provided the knowledge, skills, and abilities to do the work of a Health Science Specialist - Crisis Hotline Responder. Copies of transcripts required at the time of application. This position includes Selective Placement Factor (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet them are ineligible for further consideration. The Selective Placement Factor for this position is:
(GS-11 only) Experience providing supportive counseling to those actively experiencing mental health crisis situations. You will be rated on the following Competencies for this position:
Influencing/NegotiatingInterpersonal SkillsOral CommunicationPsychologySelective Placement FactorStress ToleranceTechnology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Work is primarily sedentary, but requires extreme patience and controlling ones emotions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Makes outgoing calls to Veterans if a Veteran has sent an email or letter to the White House, or some other government agency; Keeping a caller, texter, or chatter engaged while multi-tasking to document work, look up resources, and instant message for assistance when needed; Implements suicide/mental health crisis prevention strategies; Provides support for the identification of veterans at high risk, and coordinates enhanced care; Conducts interviews and utilizes assessments tools to assess emotional, functional, and/or psychological conditions; Completes structured diagnostic and clinical assessments; Prepares and maintains records and reports in accordance with program guidelines; Provides psycho-education and directs advice regarding suicide/mental illness crisis; Works collaboratively with other members of the VA Crisis Hotline Program to identify appropriate services for Veterans in crisis; Assists Veterans and their family/friend/significant other with issues regarding the Veterans' mental health issues, referrals, benefits, support groups; Performs other duties as assigned. NOTE:
These positions involve a multi-grade career ladder. The major duties listed represent the full performance level of GS-11. At the GS-9 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-11. Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule:
Varied work schedule to include evenings, nights, weekends and holidays to provide 24/7 call center coverage. Tour will be determined after final selections. Tour is subject to change based on program needs. Compressed/Flexible:
Not Available Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Health Science Specialist - Veterans Crisis Line Hotline Responder/PD07891A and PD07849A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/03/2019. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. SF-50(s) that clearly document your time-in-grade are Within Grade Increase and Promotion actions to highest grade held (current or former highest grade held). Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. For a GS-09 position you must have served 52 weeks at the GS-07 level (or held a higher grade level) For a GS-11 position you must have served 52 weeks at the GS-09 level (or held a higher grade level) ENGLISH LANGUAGE PROFICIENCY:
In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position. All applicants must meet the BASIC REQUIREMENT:
Successful completion of a full 4-year course of study leading to a bachelor's degree (or higher) from an accredited college or university in a major study in an academic field related to the medical field, health sciences or allied sciences appropriate to the work of a Health Science Specialist - Crisis Hotline Responder. To be appropriate to the work of the position, the program and coursework must focus heavily on psychology, mental health, counseling, and/or the provision of social services. NOTE:
You must submit copies of transcripts with your application. The transcripts must include the date your degree was awarded. Education will not be credited without appropriate documentation. - AND - In order to meet the minimum qualifications for this position at the GS-09 level you must also meet one of the following:
Experience:
You must have at least one (1) full year of specialized experience (equivalent to at least the GS-07 level in the Federal service) that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of a Health Science Specialist - Crisis Hotline Responder, and that is typically in or related to the work of this position. Specialized experience includes:
providing instructions and/or counseling to clients; utilizing questionnaires for interviewing patients; assessing and recognizing mental health disorders; following established procedures to conduct initial screenings of individuals by gathering social, drug, family, and military history, and reason for contact; documenting work. At this level, work may have been performed under direct supervision. - OR - EDUCATION:
You must have successfully completed two (2) years of progressively higher level graduate education leading to a Master's degree or equivalent graduate degree in a field related to the work of a Health Science Specialist - Crisis Hotline Responder. This education must have provided the knowledge, skills, and abilities necessary to do the work of this position. Copies of transcripts required at the time of application. The transcripts must include the date your degree was awarded. - OR - COMBINATION:
You must have an equivalent combination of related graduate level education (beyond the first year) and specialized experience, as described above. This education and experience must have provided the knowledge, skills, and abilities to do the work of a Health Science Specialist - Crisis Hotline Responder. Copies of transcripts required at the time of application. In order to meet the minimum qualifications for this position at the GS-11 level you must also meet one of the following:
Experience:
You must have at least one (1) full year of specialized experience (equivalent to at least the GS-09 level in the Federal service) that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of a Health Science Specialist - Crisis Hotline Responder, and that is typically in or related to the work of this position. Specialized experience includes:
independently assessing and triaging clients in mental health crisis; assessing and recognizing mental health disorders; determining when someone is in imminent danger and acting to provide appropriate and timely assistance; documenting work; providing direct advice regarding suicide and/or other mental health crisis; conducts follow-up interviews; assisting patients and family members with referrals, benefits and support groups. - OR - EDUCATION:
You must have successfully completed three (3) years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in a field related to the work of a Health Science Specialist - Crisis Hotline Responder. This education must have provided the knowledge, skills, and abilities necessary to do the work of this position. Copies of transcripts required at the time of application. The transcripts must include the date your degree was awarded. - OR- COMBINATION:
You must have an equivalent combination of related graduate level education (beyond the second year/master's level) and specialized experience as described above. This education and experience must have provided the knowledge, skills, and abilities to do the work of a Health Science Specialist - Crisis Hotline Responder. Copies of transcripts required at the time of application. This position includes Selective Placement Factor (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet them are ineligible for further consideration. The Selective Placement Factor for this position is:
(GS-11 only) Experience providing supportive counseling to those actively experiencing mental health crisis situations. You will be rated on the following Competencies for this position:
Influencing/NegotiatingInterpersonal SkillsOral CommunicationPsychologySelective Placement FactorStress ToleranceTechnology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Work is primarily sedentary, but requires extreme patience and controlling ones emotions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0601 General Health Science - Salary Range:
$51,440 to $80,912 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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