IT Support, e-Learning and Training Specialist
DIGITAL SUCCESS SPECIALIST
IT Support, E-Learning and Training
The World Economic Forum LLC is committed to improving the state of the world by engaging industry, government and civil society leaders in partnerships to shape global, regional and industry agendas.
Based in New York and San Francisco, the World Economic Forum LLC is impartial and not tied to any political, partisan or national interests. It is the North American subsidiary of the World Economic Forum, the international organization for public-private cooperation, headquartered in Geneva, Switzerland, under the supervision of the Swiss federal government.
The Digital Success Specialist is responsible for increasing internal users' digital adoption and engaging constituents by providing support, training and learning content on technology applications.
Duties and Responsibilities
Promote and create excitement around new digital features and innovations through Forum products and platforms
Build a digital-first culture and participate to change management efforts by providing support, training and learning content
Help users build communities and projects on Salesforce and publish them on TopLink (Forum's digital and knowledge-sharing platform)
Manage bugs, follow-up with product managers/developers, feedback loop to the users
Improve digital products by sharing user feedback and ideas with product managers
Design and develop instructional and responsive e-learning content related to products with learning authoring tools, developed internally or externally
Provide training to individuals and groups of users on the technology core applications, face-to-face or remotely (tutorials, online-embedded guided tours, FAQs, decks)
Provide day-to-day support and deliver on-site technology support at Forum events
Qualifications and Skills
Broad intellectual background with a master's degree (or equivalent) in business administration or related field
Five to eight years of relevant industry experience in IT product support, training and instructional design for consumer-facing digital products
Additional industry experience in one of the following is desirable:
CRM, customer experience, web/customer analytics or similar
Customer empathy and an enthusiasm for genuinely improving how businesses serve and engage people
A solid understanding of technical infrastructure and coding practices
Salesforce.com experience is a plus, as is familiarity with Jira or similar issue-tracking software
Fluency in English, with excellent written and verbal communication skills
Must have strong motivation and enthusiasm for the Forum's mission
Ability to travel overseas a few times a year
To apply, go to the Careers page of the Forum's website, https:
//www.weforum.org/about/careers and click on New York Job Openings.
#PM17
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
IT Support, E-Learning and Training
The World Economic Forum LLC is committed to improving the state of the world by engaging industry, government and civil society leaders in partnerships to shape global, regional and industry agendas.
Based in New York and San Francisco, the World Economic Forum LLC is impartial and not tied to any political, partisan or national interests. It is the North American subsidiary of the World Economic Forum, the international organization for public-private cooperation, headquartered in Geneva, Switzerland, under the supervision of the Swiss federal government.
The Digital Success Specialist is responsible for increasing internal users' digital adoption and engaging constituents by providing support, training and learning content on technology applications.
Duties and Responsibilities
Promote and create excitement around new digital features and innovations through Forum products and platforms
Build a digital-first culture and participate to change management efforts by providing support, training and learning content
Help users build communities and projects on Salesforce and publish them on TopLink (Forum's digital and knowledge-sharing platform)
Manage bugs, follow-up with product managers/developers, feedback loop to the users
Improve digital products by sharing user feedback and ideas with product managers
Design and develop instructional and responsive e-learning content related to products with learning authoring tools, developed internally or externally
Provide training to individuals and groups of users on the technology core applications, face-to-face or remotely (tutorials, online-embedded guided tours, FAQs, decks)
Provide day-to-day support and deliver on-site technology support at Forum events
Qualifications and Skills
Broad intellectual background with a master's degree (or equivalent) in business administration or related field
Five to eight years of relevant industry experience in IT product support, training and instructional design for consumer-facing digital products
Additional industry experience in one of the following is desirable:
CRM, customer experience, web/customer analytics or similar
Customer empathy and an enthusiasm for genuinely improving how businesses serve and engage people
A solid understanding of technical infrastructure and coding practices
Salesforce.com experience is a plus, as is familiarity with Jira or similar issue-tracking software
Fluency in English, with excellent written and verbal communication skills
Must have strong motivation and enthusiasm for the Forum's mission
Ability to travel overseas a few times a year
To apply, go to the Careers page of the Forum's website, https:
//www.weforum.org/about/careers and click on New York Job Openings.
#PM17
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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