Bilingual Work At Home Florida Full Time Customer Service

The Bilingual Customer Service Representative is a front line service professional and brand representative for HSN. By establishing meaningful connections and confidently driving to accurate and appropriate resolutions to problems with customers' orders, accounts, or other aspects of the customer experience, the Bilingual Customer Service Representative builds customer loyalty and increases brand value with each and every phone interaction.
A Day in the Life
Field English and Spanish inbound Customer Service and HSN.Com support calls with potential for extended periods of high volume
Take sales calls and offer required upsells ‚€“ making compelling offers, presenting appropriate alternatives when necessary, and asking for the sale
Demonstrate passion and enthusiasm for customer care excellence, maintaining focus and positivity while resolving challenging or complex problems
Apply active listening skills, interject and paraphrase appropriately to best understand the customer's needs and wants
Make confident decisions and take meaningful and appropriate action using available tools and resources according to SOPs
Troubleshoot problems encountered within the customer digital self-service experience
Take personal initiative to achieve goals and objectives
Meet all key performance Indicators - Quality, Average Handle Time and Schedule Compliance
Other related job duties as assigned
Keys to Success
At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!
Must Haves:
Communicate fluently in both English and Spanish
Must live in Hernando, Pasco, Sumter, Citrus, Polk, Hardee, Desoto, Manatee, Sarasota, Orange, Seminole, Brevard, Volusia, or Osceola Counties within the state of Florida
Must have a high school diploma or GED equivalent
Standard telephone service (analog landline) (552, 727, 352, 863, 941, 321, 386, or 407 area code) with a wired jack near your computer
Must have a high school diploma or GED equivalent
Previous experience in sales or customer service
Strong PC skills to include: Internet, Microsoft Windows and Outlook
Strong organizational, detail orientation and follow through skills
Strong communication skills and a desire to make customers happy
Ability to connect with the customer and bring excitement to the call
System Requirements
Our Work at Home Representatives are asked to have and maintain all necessary system requirements to ensure a good experience for our customers. Most home computers and bundled services will meet the required specifications ‚€“ a full spec list will be provided after your interview. Here are a few of them:
Computer and headset compatible with HSN specifications.
High speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial up services are not an option.
Standard copper line phone service from a local phone company or bundled service from your internet provider.
HSN's unique blend of Retail, Television and eCommerce create a one-of-a-kindworking environment. Our employees enjoy a competitive benefit programincluding health and retirement plans, merchandise discounts, volunteer days,and more. We encourage growth and development across the company. Most importantly, we have fun. Follow HSN Careers on Facebook, Twitterand LinkedIn. www.hsn.com/careers
To learn more, visit http://www.hsn.com/careers
About HSN, Inc.
HSN, Inc. (Nasdaq:HSNI) isa $4 billion interactive multichannel retailer with strong direct-to-consumerexpertise among its two operating segments, HSN and Cornerstone. HSNi offersinnovative, differentiated retail experiences on TV, online, via mobile devices,in catalogs, and in brick and mortar stores. HSN, a leading interactivemultichannel retailer which offers a curated assortment of exclusive productscombined with top brand names, now reaches approximately 94 million homes (24hours a day, seven days a week, live 364 days a year). HSN.com offers adifferentiated digital experience by leveraging content, community andcommerce. In addition to its existing media platforms, HSN is the industryleader in transactional innovation, including services such as HSN Shop byRemote¬ , the only service of its kind in the U.S., the HSN Shopping App formobile handheld devices and HSN on Demand¬ . Cornerstone comprises leading homeand apparel lifestyle brands including Ballard Designs¬ , Frontgate¬ , GarnetHill¬ , Grandin Road¬ , and Improvements¬ . Cornerstone distributesapproximately 325 million catalogs annually, operates five separate digitalsales sites and operates 14 retail and outlet stores.

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