Customer Service Manager

Are you an experienced Customer Service Manager looking to build your career at a phenomenal company? We are searching for the best & brightest to take our Customer Service Department to the next level! CARCHEX has a great culture, passionate people and a fast paced environment.
We are a leading provider of extended vehicle protection and one of the fastest growing companies in Baltimore.
CARCHEX was ranked #6 on the Baltimore Sun Top Workplaces in 2014 and it was our 4th year in a row!
o Manage the day-to-day operations of the department
o Provide leadership, insight and motivation to the Customer Service team
o Develop and implement departmental standard operating procedures
o Ensure World Class Customer Service by developing performance action plans in accordance with service level goals
o Interact with customers to facilitate and maintain exceptional levels of Customer Service
o Bachelor's degree
o 3-5 years Customer Service Experience (Phone Based)
o 2+ years of Supervisory/Management Experience
o Excellent time management skills
o Proven ability to lead and motivate a team
o Exceptional communication skills (both oral and written)
o Excellent benefits; health, dental, vision, company matched 401K
o Wellness Program; on site fitness center with company paid personal trainer & yoga instructor
o Opportunity for growth
o Paid time off
o Casual working environment

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