Customer Service - Direct TV
Customer Service Positions- Full paid training
IN THE GRAND RAPIDS AREA
ICC is hiring for full time Entry Level Sales, Marketing and Customer Service. Our Customer Service positions are face to face (we are NOT a call center) with our clients. Customer service in person is by far much more effective and the clients LOVE IT!
Management and growth is our main focus, as customer service is a tool for growth.
Tasks and Responsibilities of a Customer Service Representative
Interact with customers daily to inform of client products and services
Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.
Ensure and provide quality service to external customers.
Answer all customer inquiries in a timely and professional manner.
Process orders and data entry with high level accuracy.
Take initiative and resolve and escalations or complaints.
Maintain a positive representation of the company and associated brands at all times.
Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training
Excellent Management Concepts cross-trains all employees within leadership development which includes:
Interviewing
Sales and marketing training fundamentals
Team building and mentoring
Entry level marketing and sales consulting
Benefits & Our Culture
The management & marketing team at ICC offers an environment where our employee's ideas are not only heard but implemented. We offer a team based and structured environment, however employees are expected to be self-disciplined in managing their own time and work schedule.
Fun, team building environment
Travel Opportunities
Leadership workshops & development
Financial management, business management, time management
Philanthropy events - a chance to give back to the community
Recognition for top performers
Advancement to management based on performance
Requirements
Positive Attitude
Excellent Communication Skills
Ability to Multi-Task
Enjoys working in Fast-Paced environment
Reliable
Motivated
Leadership Qualities
Professional Appearance
High School Diploma or GED
All qualified applicants will be required to submit to a criminal background check
What we offer:
-Paid Training
-Salary & bonuses
-Plenty of room for advancement
-Fast paced & Exciting working environment
-Travel opportunities
Our focus is the development of our future managers so they can expand our company as well as reach their full potential in work and LIFE. We have the keys to success; it is up to you to decide which doors you want to unlock
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Thank you for your interest in ICC Marketing!
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Company website: www.innovativeclientconnections.com
Estimated Salary: $20 to $28 per hour based on qualifications.
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