Customer Service Representative - San Angelo, TX

About us
A company with a Vision. Co-workers with a Passion for their job. A position with Purpose. That's what makes Sitel different. If you want to be a part of our team of over 57,000 global employees and take your career to the next level, apply today! Sitel is hiring for FULL TIME & PART TIME Inbound Customer Service Professional positions on day, mid and evening shifts. Hiring process includes job preview, pre-employment assessments, interview(s), and background check. Sitel is an Equal Opportunity Employer.
Summary of Primary Job Responsibilities
As a Customer Service Representative, you will be taking inbound calls within the guidelines and goals established by our clients and our center's management. The position consists of learning and retaining a working knowledge of accounts, gathering and verifying customer information, data entry, assisting customers with account specific information such as troubleshooting technical issues, billing inquiries, processing of payments, and explaining new products and services offered.
Experience Target
Prefer 2 years of customer service experience, but not required. Call center experience a plus.
o Must demonstrate excellent communication skills.
o Must demonstrate an enthusiastic approach to customer service.
o Basic familiarity with computers and computer software. Ability to navigate multiple data entry systems and other relevant applications.
o Ability to probe, assess customer needs, and appropriately resolve issues.
o Advanced problem-solving skills and ability to handle customer issues at a high level of complexity.
o Ability to adapt to a regularly changing environment and flexibility with scheduling.
o Must demonstrate reliable and dependable behavior such as the ability to follow a scheduled shift with little to no attendance issues.
Pay Rate
Starting at $9.00 - $9.50/hour. Bilingual English/Spanish speakers get $1/hr extra differential. Through the month of June, we are offering Sign-on and Stay-on bonuses to qualifying employees! Opportunities for merit increases at 90 days, 180 days, 1 year, and 2 years.
Sitel offers the following:
o Paid Training
o Opportunity for Advancement
o Bonus Potential
o Medical and Dental benefits after 90 Days
o 401(k) company match
o Comfortable work environment
o Friendly atmosphere
o On-Site Activities
o Discounts with local businesses
o School schedule accommodations

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