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Site Manager - Print and Mail Services

POSITION PROFILE
Supervises day-to day operations and staff of MS sites. 80% of time should be spent in managing duties, no more than 20% in operating production equipment. Develops, implements and reviews related procedures. Invoices accounts and interacts with customer; assists in maintaining acceptable profit levels and ensures that customer expectations are met. High degree of customer interface. Responsible for 13+ employees or $80K+ in services revenue per month at a single site.
JOB DUTIES AND RESPONSIBILITIES
Routinely demonstrates and creates a helpful and position work culture.
Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors.
Conducts themselves at all times as the public image of the company in accordance with RICOH's code of ethics.
Effective implementation of RICOH Service Excellence. Effective implementation and management of RICOH Service Excellence.
Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
Meets quality and deadline standards by the effective use of job scheduling practices.
Handles formal contact with the customer on a daily basis in MS and as needed in BDS/LDS.
Provides training on work flow and machine operations when necessary.
Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.
Increases employee retention by achieving turnover and average tenure goals.
Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
Improves quality of operations and improves consistency by implementing company performance and operation procedures.
Ensures that location is properly staffed by matching employee skills and equipment with production demands.
Facilities resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
Motivates employees and recognizes their accomplishments in a timely manner.
Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
Completes site reports and other paperwork as necessary.
Performs other duties as assigned.
QUALIFICATIONS (Education, Experience and Certifications)
Typically Requires:
High school or GED is required.
3+ years experience in a related field is required.
Experience in delivering classroom and/or informal training sessions are required.
Experience in operation of the most advanced machines, performing complex jobs, is required.
SKILLS AND ABILITIES:
Uses Sound Judgment: Makes timely and sound decisions; makes decisions under conditions of uncertainty; does not upwardly delegate
Manages Execution: Assigns responsibilities; delegates to and empowers others; removes obstacles; allows for and contributes needed resources; coordinates work efforts when necessary; monitors progress; willingness to work the hours required.
Manages Disagreements: Brings substantive conflicts and disagreements into the open and attempts to resolve them collaboratively; builds consensus.
Provides Direction: Fosters the development of a common vision; provides clear direction and priorities; clarifies roles and responsibilities.
Drives for Results: Drives for results and success; conveys a sense of urgency and arrives issues to closure; persists despite obstacles and opposition.
Champions Change: Challenges the status quo and champions new initiatives; acts as a catalyst of change and stimulates others to change; paves the way for needed changes; manages implementation effectively.
Uses Technical/Functional Expertise: Possesses up-to-date knowledge in the profession and industry; is regarded as an expert in the technical/functional area; accesses and uses other expert resources when appropriate.
Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works hard to achieve them.
Fosters Teamwork: Exhibits a spirit of teamwork and cooperation; builds effective teams committed to organizational goals; fosters collaboration among team members and among teams; uses teams to address relevant issues.
Leads Courageously: Steps forward to address difficult issues; puts self on the line to deal with important problems; stands firm when necessary.
Demonstrates Adaptability: Handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
Coaches and Develops: Accurately assesses strengths and development needs of employees; gives timely, specific feedback, and helpful coaching; provides challenging assignments and opportunities for development.
Displays Organizational Savvy: Develops effective give-and-take relationships with others; understands the agendas and perspectives of others; recognizes and effectively balances the interests and needs of one's own group with those of the broader organization; receives positive feedback from constituents.
Incorporates Best Methods and Practices: Understands operating principles and capabilities of Print & Mail Management, Variable Data and office applications software and works to incorporate in redesigned business processes.
Develops Oneself: Learns from experience; actively pursues learning and self-development; seeks feedback and welcomes unsolicited feedback; modifies behavior in light of feedback.
Acts with Integrity and Professionalism: Demonstrates principled leadership and sound business ethics; shows consistency among principles, values, and behavior; builds trust with others through own authenticity and follow-through on commitments.
EDUCATION AND/OR
Experience:
Bachelor's Degree in Business or Information Technology Preferred.
A minimum of five (5) years' experience in digital and off-set printing and finishing operations preferred along with five (5) years' experience in mailing operations management.
Familiarity with USPS regulations required. Certified Mail and Distribution Systems Manager certificate preferred.
10+ years of experience in digital and off-set printing, finishing operations and mailing operations management considered in lieu of the degree.
Ricoh is an EEO/Affirmative Action Employer -- M/F/Disability/Veteran

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