Order Entry

PRIMARY PURPOSE: Ensure delivery of excellent customer service through timely and accurate entry and processing of orders.
ESSENTIAL JOB FUNCTIONS: include the following and other duties may be assigned as needed.
1. Enter a high volume of orders paying close attention to detail.
2. Work in a fast paced environment with a high desire for quality work and accuracy.
3. Support the Sales team, Internal Departments and customers providing a variety of tasks; including entry of orders, change orders, validation of pricing and products, pick-ups, account updates and payment processing.
4. Perform necessary audits on incoming orders validating that the information provided is complete, accurate, and within company policy guidelines.
5. Set up new accounts, contracts and purchase orders, maintain customer database, prepare reports and perform account reconciliations as necessary.
6. Professional communication with interdepartmental personnel in ensuring work flow is generated timely and accurately.
7. Provide confirmation of completed orders back to the submitting party.
8. Log into order entry call queue to assist sales personnel with emergency orders while out in the field.
9. Provide consistent feedback to management working towards continuous improvement.
10. Handle special projects as assigned by Department Supervisor.

SUPERVISORY Responsibilities:
This position has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or General Education Degree (GED) and 1-2 year experience in customer service or order entry capacity or training; or equivalent combination of education and experience required.
Additional requirements include: excellent written and communication skills, ability to multi-task, strong analytical and decision making skills: excellent PC proficiency (data entry, Microsoft Office suite). Microsoft Navision and understanding of the company's equipment, and services would be helpful.
Ability to read, analyze, and interpret general business periodicals, professional journals, or standard operating procedures. Ability to respond effectively to sensitive inquiries or complaints from customers.

Ability to calculate financial data including discounts, interest, commissions and percentages. Ability to apply concepts, such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit, stand and walk. The employee is required to reach with hands and arms. The employee must occasionally lift and/or move between 20 to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision & ability to focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the office work environment is usually moderate. Employee is regularly exposed to air conditioning & central heating while working indoors.

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