Data Provisioning Technician
Company Name:
EarthLink
The Data Services Technician works inside of EarthLink to support the day to day tasks of the business by developing and evaluating the effectiveness of IP design deployment. This position provides technical experience across the organization and across departments as needed, particularly for field personnel during installations. He or she needs to have proven experience in following fields: OSI Layers 1, 2 and 3; provisioning, troubleshooting, design, planning, peering and deployment of Frame-Relay, ATM, MPLS, and VOIP services; prior experience in the Telecom, ISP, LEC market place with experience on provisioning and troubleshooting services across private and public networks.
Responsibilities:
Support day to day tasks of business, Internal Management Networks, and Corporate network.
Develop and evaluate processes to ensure effectiveness of IP design deployment.
Develop and publish standards for network configuration, including routing architecture, physical configuration standards, inter- and intra- POP topology.
Involved in the evaluation of and provides feedback for applications or tools in support of automation and administrative support.
Manage M6 / TBS / Wave / Netcracker queues as well as Remedy tickets to prevent delinquent tasks and resolution.
Assist with technical questions/resolutions from other EarthLink Business colleagues.
Coordinate own responsibilities with those of other team members so no order or trouble ticket is delayed
Assess problems, research alternatives and pursue acceptable solutions while remaining within Company guidelines.
Completes all non-complex orders across the footprint.
Required Skills/Competencies:
1-2 years of industry experience with TCP/IP and Ethernet technology
Skills/training necessary to understand new technology insertions into the network and how the introduction of such technologies will enhance the performance of the existing network
Strong knowledge of field installation of routers and switches (Cisco, Juniper, etc.)
Must be innovative, able to set/change priorities and use available resources to meet the needs of EarthLink Business and our client.
Possesses a strong working knowledge of the provisioning process and overall work flow throughout the service implementation process.
Solid organization and time management skills
Excellent customer service skills and desire to provide quality service and response to clients.
Must have the ability to make quick effective decisions that have a significant impact on EarthLink Business clients
Ability to multitask and navigate between divergent systems.
Must be willing to work overtime, including weekends, as the work load requires.
CCNA Certification preferred.
#LI-TG1Estimated Salary: $20 to $28 per hour based on qualifications.
EarthLink
The Data Services Technician works inside of EarthLink to support the day to day tasks of the business by developing and evaluating the effectiveness of IP design deployment. This position provides technical experience across the organization and across departments as needed, particularly for field personnel during installations. He or she needs to have proven experience in following fields: OSI Layers 1, 2 and 3; provisioning, troubleshooting, design, planning, peering and deployment of Frame-Relay, ATM, MPLS, and VOIP services; prior experience in the Telecom, ISP, LEC market place with experience on provisioning and troubleshooting services across private and public networks.
Responsibilities:
Support day to day tasks of business, Internal Management Networks, and Corporate network.
Develop and evaluate processes to ensure effectiveness of IP design deployment.
Develop and publish standards for network configuration, including routing architecture, physical configuration standards, inter- and intra- POP topology.
Involved in the evaluation of and provides feedback for applications or tools in support of automation and administrative support.
Manage M6 / TBS / Wave / Netcracker queues as well as Remedy tickets to prevent delinquent tasks and resolution.
Assist with technical questions/resolutions from other EarthLink Business colleagues.
Coordinate own responsibilities with those of other team members so no order or trouble ticket is delayed
Assess problems, research alternatives and pursue acceptable solutions while remaining within Company guidelines.
Completes all non-complex orders across the footprint.
Required Skills/Competencies:
1-2 years of industry experience with TCP/IP and Ethernet technology
Skills/training necessary to understand new technology insertions into the network and how the introduction of such technologies will enhance the performance of the existing network
Strong knowledge of field installation of routers and switches (Cisco, Juniper, etc.)
Must be innovative, able to set/change priorities and use available resources to meet the needs of EarthLink Business and our client.
Possesses a strong working knowledge of the provisioning process and overall work flow throughout the service implementation process.
Solid organization and time management skills
Excellent customer service skills and desire to provide quality service and response to clients.
Must have the ability to make quick effective decisions that have a significant impact on EarthLink Business clients
Ability to multitask and navigate between divergent systems.
Must be willing to work overtime, including weekends, as the work load requires.
CCNA Certification preferred.
#LI-TG1Estimated Salary: $20 to $28 per hour based on qualifications.
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