Client Account Representative
Company Name:
Select Family of Staffing Companies
Client Account Representative
Weekly paychecks Health Care Other Great Benefits
Client Account Representative
provides prompt and courteous support to our customers by answering requests concerning products, shipments and deliveries. The Customer Service Representative addresses all customer inquiries and complaints with the highest degree of professionalism and product knowledge. This position is in an extremely, customer-focused area and requires a positive individual who can give our customers confidence in our products, people and processes. The Customer Service Representative presents a sincere commitment to servicing the customer and supporting the field sales force and manufacturing personnel.
Essential Job Functions:
Answers customer inquiries by clarifying desired information, researching and providing information.
Resolves issues by clarifying problems, exploring answers and alternative solutions and implementing the best solution.
Troubleshoots orders and shipping complications.
Researches and resolves accounts receivable issues.
Strives for single call resolution of issues.
Provides timely follow-ups if necessary.
Continually maintains a thorough knowledge of all company products, catalog contents, field sales personnel and any promotional items.
Transfers call to appropriate personnel when applicable.
Minimum Requirements:
Bachelor degree in Business, Communications or related field
Minimum 5 year customer management, help desk or call center experience required.
Multi-door, big box B2B experience preferred
Proficient with MS Office applications, primarily Excel and Outlook.
SAP experience required
Ecomm experience desirable.
Basic knowledge of consumer goods channel, sports equipment preferred.
Knowledge of accounts receivable, credit limit mangement desirable.
Excellent customer-relations skills.
Excellent verbal, written and interpersonal communication skills.
Ability to maintain a high level of energy.
Strong articulation and voice clarity skills.
Solid comprehension, listening and negotiating skills.
Excellent intuitive, analytical and problem-solving skills.
Strong teamwork skills with the ability to establish and maintain positive and effective working relationships.
Strong task prioritization skills.
Strong customer service focus.
Careful attention to detail and accuracy.
_______________________________________________________________
Need flexibility in your work schedule?
Crave a high-pay, low-stress job opportunity?
Want someone to cut through the noise and find the ideal job for you?
Join the Select Staffing team, and we'll get you on a new career path. From helping you tune up your resume to accelerating your skills with our computer training, we'll get you on the road to professional success!
Potential Select benefits include health insurance, dependent care assistance accounts, referral bonuses, and safety incentives, as well as the best temporary, part-time, and full-time positions available in today's growing job market.
Select is proud to invite qualified job seekers to join our team of talented Associates. Please note our screening requirements before applying: All applicants must provide documentation proving that they are eligible to work in the United States and may be asked to submit to a drug test and reference and background checks.Estimated Salary: $20 to $28 per hour based on qualifications.
Select Family of Staffing Companies
Client Account Representative
Weekly paychecks Health Care Other Great Benefits
Client Account Representative
provides prompt and courteous support to our customers by answering requests concerning products, shipments and deliveries. The Customer Service Representative addresses all customer inquiries and complaints with the highest degree of professionalism and product knowledge. This position is in an extremely, customer-focused area and requires a positive individual who can give our customers confidence in our products, people and processes. The Customer Service Representative presents a sincere commitment to servicing the customer and supporting the field sales force and manufacturing personnel.
Essential Job Functions:
Answers customer inquiries by clarifying desired information, researching and providing information.
Resolves issues by clarifying problems, exploring answers and alternative solutions and implementing the best solution.
Troubleshoots orders and shipping complications.
Researches and resolves accounts receivable issues.
Strives for single call resolution of issues.
Provides timely follow-ups if necessary.
Continually maintains a thorough knowledge of all company products, catalog contents, field sales personnel and any promotional items.
Transfers call to appropriate personnel when applicable.
Minimum Requirements:
Bachelor degree in Business, Communications or related field
Minimum 5 year customer management, help desk or call center experience required.
Multi-door, big box B2B experience preferred
Proficient with MS Office applications, primarily Excel and Outlook.
SAP experience required
Ecomm experience desirable.
Basic knowledge of consumer goods channel, sports equipment preferred.
Knowledge of accounts receivable, credit limit mangement desirable.
Excellent customer-relations skills.
Excellent verbal, written and interpersonal communication skills.
Ability to maintain a high level of energy.
Strong articulation and voice clarity skills.
Solid comprehension, listening and negotiating skills.
Excellent intuitive, analytical and problem-solving skills.
Strong teamwork skills with the ability to establish and maintain positive and effective working relationships.
Strong task prioritization skills.
Strong customer service focus.
Careful attention to detail and accuracy.
_______________________________________________________________
Need flexibility in your work schedule?
Crave a high-pay, low-stress job opportunity?
Want someone to cut through the noise and find the ideal job for you?
Join the Select Staffing team, and we'll get you on a new career path. From helping you tune up your resume to accelerating your skills with our computer training, we'll get you on the road to professional success!
Potential Select benefits include health insurance, dependent care assistance accounts, referral bonuses, and safety incentives, as well as the best temporary, part-time, and full-time positions available in today's growing job market.
Select is proud to invite qualified job seekers to join our team of talented Associates. Please note our screening requirements before applying: All applicants must provide documentation proving that they are eligible to work in the United States and may be asked to submit to a drug test and reference and background checks.Estimated Salary: $20 to $28 per hour based on qualifications.
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