E-Commerce Customer Service Consultant - 3 Month Part-Time Contract
Company Name:
Arca24.com
Salary period: Annual
The career you WANT:
As an E-Commerce Customer Service Consultant, the successful incumbent will provide exceptional customer service in a timely and professional manner with the goal of maintaining lifelong customers.
Respond to incoming telephone and email inquiries in a timely and courteous fashion.
Investigate issues where necessary and complete follow up with the customer.
Resolve customer concerns in accordance with established policies and procedures.
Accurately document customer calls and escalate customer concerns when required.
Work with business partners (vendors) to resolve issues.
Liaise with store managers, district and regional staff as required to resolve customer inquiries and concerns.
Mediate with credit card company on customer account inquiries.
The skills we WANT:
Minimum of at least 1 years' experience in a customer service environment
Bilingualism (French/ English) is strongly preferred - preference will be given to Bilingual candidates
Able to work independently with minimal supervision
Exceptional written and verbal communication skills are essential
Strong interpersonal, organizational and time management skills are necessary
Polite and courteous telephone manner is imperative
Formal customer service training an assetEstimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
The career you WANT:
As an E-Commerce Customer Service Consultant, the successful incumbent will provide exceptional customer service in a timely and professional manner with the goal of maintaining lifelong customers.
Respond to incoming telephone and email inquiries in a timely and courteous fashion.
Investigate issues where necessary and complete follow up with the customer.
Resolve customer concerns in accordance with established policies and procedures.
Accurately document customer calls and escalate customer concerns when required.
Work with business partners (vendors) to resolve issues.
Liaise with store managers, district and regional staff as required to resolve customer inquiries and concerns.
Mediate with credit card company on customer account inquiries.
The skills we WANT:
Minimum of at least 1 years' experience in a customer service environment
Bilingualism (French/ English) is strongly preferred - preference will be given to Bilingual candidates
Able to work independently with minimal supervision
Exceptional written and verbal communication skills are essential
Strong interpersonal, organizational and time management skills are necessary
Polite and courteous telephone manner is imperative
Formal customer service training an assetEstimated Salary: $20 to $28 per hour based on qualifications.
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