Business Wireless Technical Support Specialist Job
Company Name:
Sprint
Req# 157673BR
Position Title Business Wireless Technical Support Specialist
Position Summary Supports all product types for end-users with large business account client. Answers telephone, written, or Internet-based inquiries of both basic and complex technical nature supporting the company's products and services. Support is primarily related to external clients, but they may also assist and advise internal clients. Analyzes both routine and non-routine problems with wireless equipment, software applications, and network performance to identify problem root cause and recommend corrective action. Some interactions may require deviation from standard screens, scripts, and procedures. Recommends solutions to customer questions which may require follow-up or escalation to a higher level of expertise. Handles situations which require adaptation of response or research according to unique customer situations. May orient, train, and support other employees. Maintains log of problems so recurring problems can be reported to product or service development.
Experience navigating multiple computer screens and programs while interacting with customers.Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays).
Customer Management employees whose position is being impacted following the July 31, 2014 notification (because their function is being eliminated) will be eligible for a limited lump sum relocation benefit of up to $10,000 (less taxes). The relocation benefit applies if a CM position is accepted in a location more than 50 miles from the employee's prior work place.
The starting hourly rate of pay for this position is $14.78.Our current hours of operation are as follows: 24x7x365Internal - 100 CAMP point minimum
Basic Qualifications
High School diploma or equivalent
Six months experience operating a computer in a Windows based environment
Preferred Qualifications
Bachelor's Degree
Six month experience in a customer facing environment
Six months experience troubleshooting problems with computer hardware, mobile phones, or other electronic devices
In the Customer Service organization, we believe every agent should be the customer's advocate. Sprint is looking for highly motivated people who are dedicated to providing outstanding customer service and thrive on change. Join a team of highly motivated employees who believe every call is a new opportunity to re-enforce the reasons customers stay with us, because at Sprint, it's all about the customer experience!
Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates regardless of previous criminal history. EOE Minorities/Females/Protected Veterans/Disabled.
Job Category Call Centers
Work City Englewood
Work State CO
Country USEstimated Salary: $20 to $28 per hour based on qualifications.
Sprint
Req# 157673BR
Position Title Business Wireless Technical Support Specialist
Position Summary Supports all product types for end-users with large business account client. Answers telephone, written, or Internet-based inquiries of both basic and complex technical nature supporting the company's products and services. Support is primarily related to external clients, but they may also assist and advise internal clients. Analyzes both routine and non-routine problems with wireless equipment, software applications, and network performance to identify problem root cause and recommend corrective action. Some interactions may require deviation from standard screens, scripts, and procedures. Recommends solutions to customer questions which may require follow-up or escalation to a higher level of expertise. Handles situations which require adaptation of response or research according to unique customer situations. May orient, train, and support other employees. Maintains log of problems so recurring problems can be reported to product or service development.
Experience navigating multiple computer screens and programs while interacting with customers.Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays).
Customer Management employees whose position is being impacted following the July 31, 2014 notification (because their function is being eliminated) will be eligible for a limited lump sum relocation benefit of up to $10,000 (less taxes). The relocation benefit applies if a CM position is accepted in a location more than 50 miles from the employee's prior work place.
The starting hourly rate of pay for this position is $14.78.Our current hours of operation are as follows: 24x7x365Internal - 100 CAMP point minimum
Basic Qualifications
High School diploma or equivalent
Six months experience operating a computer in a Windows based environment
Preferred Qualifications
Bachelor's Degree
Six month experience in a customer facing environment
Six months experience troubleshooting problems with computer hardware, mobile phones, or other electronic devices
In the Customer Service organization, we believe every agent should be the customer's advocate. Sprint is looking for highly motivated people who are dedicated to providing outstanding customer service and thrive on change. Join a team of highly motivated employees who believe every call is a new opportunity to re-enforce the reasons customers stay with us, because at Sprint, it's all about the customer experience!
Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates regardless of previous criminal history. EOE Minorities/Females/Protected Veterans/Disabled.
Job Category Call Centers
Work City Englewood
Work State CO
Country USEstimated Salary: $20 to $28 per hour based on qualifications.
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