Loan Collector Representative

Company Name:
Procom Services

Collections Account Specialist/ Mortgage Collections
On behalf of our client, Procom Services is currently looking for a Collections/Account Specialist to join a team at a large financial institution in Naperville, IL.
Collections Account Specialist Job Description
Identify, monitor, recommend and execute action on non-performing accounts.
Must balance financial risks/rewards to Bank with working with and meeting the needs of the customer.
Objective is to minimize loss and/or maximize return on investment through prompt and appropriate loss mitigation.
Utilize strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Maintain contact and follow-through to ensure appropriate resolution.
Non-Performing Account Resolution (60%)
Analyze varying customer issues/inquiries and non-performing accounts to determine appropriate solutions
Contact past due customers and execute established procedures for the successful resolution of non-performing accounts, adhering to all applicable investor guidelines, requirements and regulations
Respond to past-due customer-initiated requests and work with customer to resolve delinquency in a manner beneficial to all parties
Negotiate the delinquent account resolution by balancing the financial risks/rewards to the bank with working with and meeting the needs of the customer
Apply skip tracing techniques and strong negotiation skills when required
Keep management apprised of complex or high risk situations or issues
Build and maintain constructive relationships with internal and external business partners, suppliers, vendors and regulatory officials
Stay abreast of and incorporate changing regulations and procedures and ensure compliance
Monitoring and Follow-up (40%)
Maintain accurate and timely information and records in Bank systems
Analyze pertinent reports and function-specific data/metrics to identify delinquencies, default, foreclosure and other non-performing accounts
Provide courteous and timely follow-up to calls and correspondence.
Monitor proceedings in accordance with bank policies and applicable state and federal laws and guidelines
Maintain contact with past due customers throughout resolution process to ensure appropriate follow-through and resolution
Collections Account Specialist Mandatory Skills
1+ years of Mortgage collections experience. Other lending collections experience is ok however, mortgage is preferred
Experience using Microsoft Office
College/High School education required
This role is within a fast paced group which handles various types of loan collection.
These candidates will be working with clients over the phone and strong phone skills are needed.
Collections Account Specialist Start Date
Collections Account Specialist Location
Naperville, IL
Collections Account Specialist Assignment Length
6 months contract to hire
Collections Account Specialist Hours
Typical hours are 8:00am to 5:00pm with 1 hour lunch and 15 min break
One late night a week from 11:30am to 8:00pm
Every other Saturday from 8:00am to 12:00pm
On the Friday before the Saturday that is worked, the working schedule will be either from 8:00am to 12:00am or 1:00pm to 5:00pm

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