Customer Service Representative Retail
Company Name:
Verizon Wireless
Responsibilities
About Verizon WirelessWe believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. And we'll provide you with robust training opportunities and outstanding benefits. So you're always supported to realize your goals. Join us, and create an inspiring career with the company that meets every day with one question: What do we want to build next?
As a Verizon Wireless Experience Specialist, you'll use your excellent customer service and communication skills to create an engaging and memorable in-store experience for our customers. You'll welcome and introduce customers to the store, promote store exploration, direct foot traffic, engage in team selling and ensure customer needs are met in a timely manner. You'll also be responsible for delivering workshops where you'll teach and demonstrate product and accessory functionality to customers - which can help improve the way they live, work and play. Responsibilities As a confident, professional individual with a rich understanding of VZW technology and services, you will:
Kick-start a unique and world-class experience for every customer entering the store, direct customer traffic and promote exploration
Inspire and excite customers about how our solutions can impact their lives
Create a welcoming, exciting and engaging store environment
Quickly and completely resolve customer issues, ensuring customer's needs are met in a timely manner
Deliver the ultimate one-on-one and group learning experience to our customers as you demonstrate and educate them on our product functionality and our services
Become an all-solutions expert and point-of-contact for all product feature and functionality questions
Facilitate wireless workshops where you will work with groups of customers to demonstrate and educate them on a variety of technology solutions, including the latest and greatest smartphones, tablets and smart accessories
Contribute to the overall health and performance of your retail store by supporting daily business operations, including selling technology solutions, stocking inventory and processing customer transactions
Multitask while working wth customers and navigating VZW systems
Quickly build rapport with customers while demonstrating a friendly, engaging and positive demeanor
Maintain accountability for, and demonstrate 100% commitment to customer satisfaction
Train peers on product details
Participate in team-based selling by identifying and capitalizing on opportunities to position value-added solutions to customers
Demonstrate enthusiasm and energy during all customer interactions
Continuously update knowledge on a wide variety of products and services such as tablets, smartphones, and smart accessories
Demonstrate professionalism, teamwork and strong interpersonal skills
Work retail hours set by the Store Manager in a store that is open 7 days a week
Remain focused and productive in a fast-paced and results-oriented environment that offers very little downtime
Introduce customers to the store, direct customer traffic and promote store exploration
Ensure all interactive displays are operational
Applicants must be able to work at the following locations: 3742 E Colonial Dr Orlando, FL 32803, 7720 S Orange Blossom Trail Orlando, FL 32809, 626 M Alafaya Trail Suite 109, Orlando, FL 32828.
Qualifications
Qualifications Are you a good fit for the Experience Specialist role? A 2-year degree or at least 1 year of relevant work experience is required. This position also requires flexible schedule availability (including evenings and weekends). A four-year degree is strongly preferred.Additionally, the following skills and attributes will be integral to your success:
o Excellent communication skills
o Comfortable presenting to small and large groups
o Passionate about teaching others
o Passionate about technology
o Resourceful
o Motivated to learn
o Comfortable in a fast-paced, dynamic environment
o Exceptional relationship-building skills
o Professionalism and poise
Equal Employment Opportunity
We are an equal opportunity employer m/f/d/v.
Company Description:
Who We Are
At Verizon Wireless, we're committed to delivering solutions and services that enable people to live, work and play better. We're backed by cutting-edge innovations and a top-notch team dedicated to forging the future of connectivity for individuals and businesses alike. Join us and you'll play an essential role in fulfilling that commitment, working for a world-class company at the forefront of world-shaping technology.
What We Offer
Embark on a career journey with a technology leader--one that's making a profound impact on the lives of our customers, every day. When you join our team, you'll find endless opportunities to realize your full professional potential. You'll constantly be challenged to grow your talents, contributing your ideas and expertise to high-impact projects and work from the moment you arrive. And we'll support your development with the award-winning training and benefits you need to achieve your professional and personal goals.
Why Verizon Wireless?
With our world of career-defining opportunities, you're sure to find the right fit for your expertise and experience. Visit to learn more and apply today.Estimated Salary: $20 to $28 per hour based on qualifications.
Verizon Wireless
Responsibilities
About Verizon WirelessWe believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. And we'll provide you with robust training opportunities and outstanding benefits. So you're always supported to realize your goals. Join us, and create an inspiring career with the company that meets every day with one question: What do we want to build next?
As a Verizon Wireless Experience Specialist, you'll use your excellent customer service and communication skills to create an engaging and memorable in-store experience for our customers. You'll welcome and introduce customers to the store, promote store exploration, direct foot traffic, engage in team selling and ensure customer needs are met in a timely manner. You'll also be responsible for delivering workshops where you'll teach and demonstrate product and accessory functionality to customers - which can help improve the way they live, work and play. Responsibilities As a confident, professional individual with a rich understanding of VZW technology and services, you will:
Kick-start a unique and world-class experience for every customer entering the store, direct customer traffic and promote exploration
Inspire and excite customers about how our solutions can impact their lives
Create a welcoming, exciting and engaging store environment
Quickly and completely resolve customer issues, ensuring customer's needs are met in a timely manner
Deliver the ultimate one-on-one and group learning experience to our customers as you demonstrate and educate them on our product functionality and our services
Become an all-solutions expert and point-of-contact for all product feature and functionality questions
Facilitate wireless workshops where you will work with groups of customers to demonstrate and educate them on a variety of technology solutions, including the latest and greatest smartphones, tablets and smart accessories
Contribute to the overall health and performance of your retail store by supporting daily business operations, including selling technology solutions, stocking inventory and processing customer transactions
Multitask while working wth customers and navigating VZW systems
Quickly build rapport with customers while demonstrating a friendly, engaging and positive demeanor
Maintain accountability for, and demonstrate 100% commitment to customer satisfaction
Train peers on product details
Participate in team-based selling by identifying and capitalizing on opportunities to position value-added solutions to customers
Demonstrate enthusiasm and energy during all customer interactions
Continuously update knowledge on a wide variety of products and services such as tablets, smartphones, and smart accessories
Demonstrate professionalism, teamwork and strong interpersonal skills
Work retail hours set by the Store Manager in a store that is open 7 days a week
Remain focused and productive in a fast-paced and results-oriented environment that offers very little downtime
Introduce customers to the store, direct customer traffic and promote store exploration
Ensure all interactive displays are operational
Applicants must be able to work at the following locations: 3742 E Colonial Dr Orlando, FL 32803, 7720 S Orange Blossom Trail Orlando, FL 32809, 626 M Alafaya Trail Suite 109, Orlando, FL 32828.
Qualifications
Qualifications Are you a good fit for the Experience Specialist role? A 2-year degree or at least 1 year of relevant work experience is required. This position also requires flexible schedule availability (including evenings and weekends). A four-year degree is strongly preferred.Additionally, the following skills and attributes will be integral to your success:
o Excellent communication skills
o Comfortable presenting to small and large groups
o Passionate about teaching others
o Passionate about technology
o Resourceful
o Motivated to learn
o Comfortable in a fast-paced, dynamic environment
o Exceptional relationship-building skills
o Professionalism and poise
Equal Employment Opportunity
We are an equal opportunity employer m/f/d/v.
Company Description:
Who We Are
At Verizon Wireless, we're committed to delivering solutions and services that enable people to live, work and play better. We're backed by cutting-edge innovations and a top-notch team dedicated to forging the future of connectivity for individuals and businesses alike. Join us and you'll play an essential role in fulfilling that commitment, working for a world-class company at the forefront of world-shaping technology.
What We Offer
Embark on a career journey with a technology leader--one that's making a profound impact on the lives of our customers, every day. When you join our team, you'll find endless opportunities to realize your full professional potential. You'll constantly be challenged to grow your talents, contributing your ideas and expertise to high-impact projects and work from the moment you arrive. And we'll support your development with the award-winning training and benefits you need to achieve your professional and personal goals.
Why Verizon Wireless?
With our world of career-defining opportunities, you're sure to find the right fit for your expertise and experience. Visit to learn more and apply today.Estimated Salary: $20 to $28 per hour based on qualifications.
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