Help Desk Coordinator I (216423-914)
Company Name:
Basin Electric Power Cooperative
Help Desk Coordinator I (216423-914) />
Help Desk Coordinator I
Tracking Code
216423-914
Job Description
The Help Desk Coordinator I is responsible for providing first-level technical support of IT related items via quality support and employing a high degree of customer service, technical experience, and timelines to enable end users to accomplish business tasks in a timely and efficient manner. This support includes receiving, prioritizing, researching, documenting, and actively resolving end user help requests while maintaining the proficient operation of the systems defined in this environment.
Required Skills
This position requires frequent sitting, standing, bending, lifting up to 10 pounds; and use of keyboard/computer; and occasional walking, climbing stairs and ladders, kneeling, lifting up to 50 pounds; reaching, crawling, and pushing and pulling up to 50 pounds. This position uses small hand tools. This position requires finger dexterity, good hearing and color vision, the ability to perform close work, and the ability to speak. Must be able to analyze data and reports; conduct research; implement recommendations; direct others; develop plans, procedures and goals; present information to others; and work under stress to complete projects. This position occasionally works in conditions of dirt and dust, fumes, chemicals, extreme heat and cold, vibration, and noise. This position may be required to operate a motor vehicle or fly in Cooperative or commercial aircraft.
Required Experience
Required: An Associate s Degree in Computer Science or related degree, or two years experience in computer technical support on computer systems and/or support with multi-platform environments. Knowledge of common PC software (current personal computer applications and operating systems) and hardware (desktop and laptop computers), networks and related equipment, e-mail, telecommunication devices, mobile devices, internet browsers and the Internet. Knowledge of PC software and hardware support and use of diagnostic methodologies to identify, resolve, and document cradle-to-grave information, and technology issues. Effective in interpersonal communication, problem solving skills, excellent verbal and written communication, and telephone skills. Proficient in Microsoft Office 2007 and Windows 7 Operating System and higher. And ability to understand and prioritize work tasks.
Preferred: Familiarity with fundamental principles of ITIL; basic knowledge in server operating systems and networking setup and connectivity. Ability to absorb and retain information quickly, present ideas in a user-friendly language, and work in a team-oriented, collaborative environment. A valid driver s license.
Job Location
BISMARCK, North Dakota, United States
Position Type
Full-Time/Regular
Salary
39,463.00 - 43,386.00 USD
Last Day for Accepting Applications
June 30, 2014
Current Status of Job
Accepting ApplicationsEstimated Salary: $20 to $28 per hour based on qualifications.
Basin Electric Power Cooperative
Help Desk Coordinator I (216423-914) />
Help Desk Coordinator I
Tracking Code
216423-914
Job Description
The Help Desk Coordinator I is responsible for providing first-level technical support of IT related items via quality support and employing a high degree of customer service, technical experience, and timelines to enable end users to accomplish business tasks in a timely and efficient manner. This support includes receiving, prioritizing, researching, documenting, and actively resolving end user help requests while maintaining the proficient operation of the systems defined in this environment.
Required Skills
This position requires frequent sitting, standing, bending, lifting up to 10 pounds; and use of keyboard/computer; and occasional walking, climbing stairs and ladders, kneeling, lifting up to 50 pounds; reaching, crawling, and pushing and pulling up to 50 pounds. This position uses small hand tools. This position requires finger dexterity, good hearing and color vision, the ability to perform close work, and the ability to speak. Must be able to analyze data and reports; conduct research; implement recommendations; direct others; develop plans, procedures and goals; present information to others; and work under stress to complete projects. This position occasionally works in conditions of dirt and dust, fumes, chemicals, extreme heat and cold, vibration, and noise. This position may be required to operate a motor vehicle or fly in Cooperative or commercial aircraft.
Required Experience
Required: An Associate s Degree in Computer Science or related degree, or two years experience in computer technical support on computer systems and/or support with multi-platform environments. Knowledge of common PC software (current personal computer applications and operating systems) and hardware (desktop and laptop computers), networks and related equipment, e-mail, telecommunication devices, mobile devices, internet browsers and the Internet. Knowledge of PC software and hardware support and use of diagnostic methodologies to identify, resolve, and document cradle-to-grave information, and technology issues. Effective in interpersonal communication, problem solving skills, excellent verbal and written communication, and telephone skills. Proficient in Microsoft Office 2007 and Windows 7 Operating System and higher. And ability to understand and prioritize work tasks.
Preferred: Familiarity with fundamental principles of ITIL; basic knowledge in server operating systems and networking setup and connectivity. Ability to absorb and retain information quickly, present ideas in a user-friendly language, and work in a team-oriented, collaborative environment. A valid driver s license.
Job Location
BISMARCK, North Dakota, United States
Position Type
Full-Time/Regular
Salary
39,463.00 - 43,386.00 USD
Last Day for Accepting Applications
June 30, 2014
Current Status of Job
Accepting ApplicationsEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
