Customer Service Agent
Company Name:
Alaska Airlines
ALASKA AIRLINES'' STORY
Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada and Mexico. Our roots date to 1932 and are symbolized by the Eskimo painted on the tails of our aircraft. Guided by what we call the Alaska Spirit, we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition: Alaska has ranked highest in customer satisfaction among traditional network carriers in J.D. Power and Associates'' North America Airline Satisfaction Study for the past SIX years. We''ve also been honored with a variety of awards by readers of Travel
Leisure, Conde Nast Traveler, USA Today and others. Alaska is the dominant West Coast airline and, together with its sister carrier Horizon Air, flies to more than 90 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $4 billion.
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POSITION INFORMATION
KEY RESPONSIBILITIES
Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
Sell tickets and ensure cabin accommodations
Perform computer and paperwork tasks
Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades
Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
Processing and securing passenger luggage
May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction
Other duties as assigned
Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring
QUALIFICATIONS
High school diploma or equivalent required
Must be at least 18 years old
Must be authorized to work in the U.S.
Two years of customer service or community service experience required
Possess excellent communication skills (both verbal and written)
Possess exceptional interpersonal skills
Type at least 25 WPM required
Flexible to work varied shifts, weekends, holidays required
Able to participate in paid training required
Able to accept a starting pay of $11.21 per hour (may vary depending on location) required
Able to learn and operate a computerized reservation system
Able to adapt to performing work according to set procedures
Able to anticipate needs of others in a fast paced environment
.
THE LOCATION
The location for this position is in Washington DC
OUR CULTURE - ALASKA AIRLINES
For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Each day, we are guided by our core values of Professionalism, Caring, Resourcefulness, Integrity and Alaska Spirit at work and in our communities. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.
.
POSTING INFORMATION
Please apply on or before: March 24, 2014
Internet Explorer 8 or above, running on Windows, is the browser that is strongly recommended to successfully submit your application. If you choose to use another browser, your application may not come through successfully
A few helpful tips when applying -
Before applying, we recommend that you clear your browsing history including your temporary internet files and disable pop-up blockers. You can accomplish this by going to the Tools tab.
Gather your paperwork, including your work history (we require 10 years of work history to be added to the application), resume etc. - before you apply to the position.
Cover letters will not download unless you are using Internet Explorer 8 or higher. If you would like to include a cover letter, add it as your first page to your resume. Your resume is part of your application and unique to each position you apply to.
Once in the application, be sure to use the links provided to return to the previous page if needed. The back button is not compatible with our system.
Regular/Temporary: Regular
Job ID: 23871
Full/Part Time: Part-Time
Location: Washington, DC
Job Title: Customer Service AgentEstimated Salary: $20 to $28 per hour based on qualifications.
Alaska Airlines
ALASKA AIRLINES'' STORY
Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada and Mexico. Our roots date to 1932 and are symbolized by the Eskimo painted on the tails of our aircraft. Guided by what we call the Alaska Spirit, we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition: Alaska has ranked highest in customer satisfaction among traditional network carriers in J.D. Power and Associates'' North America Airline Satisfaction Study for the past SIX years. We''ve also been honored with a variety of awards by readers of Travel
Leisure, Conde Nast Traveler, USA Today and others. Alaska is the dominant West Coast airline and, together with its sister carrier Horizon Air, flies to more than 90 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $4 billion.
.
POSITION INFORMATION
KEY RESPONSIBILITIES
Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
Sell tickets and ensure cabin accommodations
Perform computer and paperwork tasks
Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades
Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
Processing and securing passenger luggage
May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction
Other duties as assigned
Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring
QUALIFICATIONS
High school diploma or equivalent required
Must be at least 18 years old
Must be authorized to work in the U.S.
Two years of customer service or community service experience required
Possess excellent communication skills (both verbal and written)
Possess exceptional interpersonal skills
Type at least 25 WPM required
Flexible to work varied shifts, weekends, holidays required
Able to participate in paid training required
Able to accept a starting pay of $11.21 per hour (may vary depending on location) required
Able to learn and operate a computerized reservation system
Able to adapt to performing work according to set procedures
Able to anticipate needs of others in a fast paced environment
.
THE LOCATION
The location for this position is in Washington DC
OUR CULTURE - ALASKA AIRLINES
For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Each day, we are guided by our core values of Professionalism, Caring, Resourcefulness, Integrity and Alaska Spirit at work and in our communities. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.
.
POSTING INFORMATION
Please apply on or before: March 24, 2014
Internet Explorer 8 or above, running on Windows, is the browser that is strongly recommended to successfully submit your application. If you choose to use another browser, your application may not come through successfully
A few helpful tips when applying -
Before applying, we recommend that you clear your browsing history including your temporary internet files and disable pop-up blockers. You can accomplish this by going to the Tools tab.
Gather your paperwork, including your work history (we require 10 years of work history to be added to the application), resume etc. - before you apply to the position.
Cover letters will not download unless you are using Internet Explorer 8 or higher. If you would like to include a cover letter, add it as your first page to your resume. Your resume is part of your application and unique to each position you apply to.
Once in the application, be sure to use the links provided to return to the previous page if needed. The back button is not compatible with our system.
Regular/Temporary: Regular
Job ID: 23871
Full/Part Time: Part-Time
Location: Washington, DC
Job Title: Customer Service AgentEstimated Salary: $20 to $28 per hour based on qualifications.
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