Senior Processing Specialist
Company Name:
First Data
Requisition No. 33975BR
Job Title Senior Processing Specialist
About First Data First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR PIN-Debit Network, Point of Sale Terminals and deployment
services
via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck Electronic Check Acceptance Services, MoneyNetwork Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR CertiflashSM Solutions, and more.
First Data. Beyond the Transaction.
Business Segment Overview First Data'sFinancial Servicesbusiness is a leading provider of payment solutions, processing more than 12 billion issuer transactions annually for our 738 million card accounts on file. First Data, together with our STAR Network, has relationships with more than 4,000 financial institutions.
We help financial institutions simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: credit, debit and prepaid card processing; STAR Network solutions; internet banking and bill payment solutions; plus a wide variety of enhanced services, such as data and analytics, loyalty solutions, fraud and risk management, customer contact solutions, and mobile banking services.
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Job Description Senior Processing Specialistis responsible for a variety of tasks in the department. The primary purpose of this position is to assist cardholders with Dispute/Fraud Resolution on behalf of issuers while complying with Reg E and /or Reg Z guidelines. Primary functions include the evaluating, researching, decision making, monitoring, and communicating with key contacts up to and including investigations. This position involves a moderate to high level of complexity. Errors in this position may result in direct monetary impact and financial loss to FDC and the external clients. This is an ongoing learning position due to changes with the Association's (Visa, MasterCard and American Express) regulatory guidelines and client requirements. This position requires considerable evaluation, good judgment, and decision-making skills. Strong verbal and written communication skills are necessary. This position involves time sensitive processing of work cases. The employee must have the ability to maintain effective time planning, organizational skills and time utilization to ensure all processes are completed within timeframes.
TheSenior Processing Specialisttypically works cases that are at the Transaction and/or Account Level. The life cycle of a case is typically 45-90 days in length.
Candidate Requirements High school diploma or equivalent experience. Minimum two years industry & association experience related to fraud, chargebacks and/or disputes. Knowledge of banking & association rules and regulations. Ability to read, write, type, complete basic arithmetic, and multi task. Customer service, analytical and research skills required.
Preferred Qualifications
Familiarity with the following dispute systems (i.e.: New Star Station, Visa Applications, MasterCard Applications, CSM (Solspark), PaySys, First Track, First Disputes, Ease Image, and the Mainframe a plus.
Knowledge of Association (Visa, MasterCard and American Express) rules and regulations a plus.Knowledge of banking regulations a plus (Reg E and Reg Z).
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Location UNITED STATES-NE-OMAHA
Country United States
State Nebraska
City Omaha
Primary Location Address OMAHA-6855 Pacific St (3634)
Job Function Operations
Worker Type Regular Employee
Full/Part Time Full-Time
Shift Type Days
Hours per Week 40
Work Days Monday-Friday
Posting Currency USD
Posting Range $12.50
EEO Statement to display on Gateway>EEO Statement to display on Gateway EEO Statement to display on Gateway>First Data is an Equal Opportunity and Affirmative Action Employer.
Manager Level L1: All Other Positions
Contact
Careers
First
Data Privacy & Legal
Sitemap
2009-2011First Data Corporation. All rights reserved.Estimated Salary: $20 to $28 per hour based on qualifications.
First Data
Requisition No. 33975BR
Job Title Senior Processing Specialist
About First Data First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR PIN-Debit Network, Point of Sale Terminals and deployment
services
via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck Electronic Check Acceptance Services, MoneyNetwork Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR CertiflashSM Solutions, and more.
First Data. Beyond the Transaction.
Business Segment Overview First Data'sFinancial Servicesbusiness is a leading provider of payment solutions, processing more than 12 billion issuer transactions annually for our 738 million card accounts on file. First Data, together with our STAR Network, has relationships with more than 4,000 financial institutions.
We help financial institutions simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: credit, debit and prepaid card processing; STAR Network solutions; internet banking and bill payment solutions; plus a wide variety of enhanced services, such as data and analytics, loyalty solutions, fraud and risk management, customer contact solutions, and mobile banking services.
> >
Job Description Senior Processing Specialistis responsible for a variety of tasks in the department. The primary purpose of this position is to assist cardholders with Dispute/Fraud Resolution on behalf of issuers while complying with Reg E and /or Reg Z guidelines. Primary functions include the evaluating, researching, decision making, monitoring, and communicating with key contacts up to and including investigations. This position involves a moderate to high level of complexity. Errors in this position may result in direct monetary impact and financial loss to FDC and the external clients. This is an ongoing learning position due to changes with the Association's (Visa, MasterCard and American Express) regulatory guidelines and client requirements. This position requires considerable evaluation, good judgment, and decision-making skills. Strong verbal and written communication skills are necessary. This position involves time sensitive processing of work cases. The employee must have the ability to maintain effective time planning, organizational skills and time utilization to ensure all processes are completed within timeframes.
TheSenior Processing Specialisttypically works cases that are at the Transaction and/or Account Level. The life cycle of a case is typically 45-90 days in length.
Candidate Requirements High school diploma or equivalent experience. Minimum two years industry & association experience related to fraud, chargebacks and/or disputes. Knowledge of banking & association rules and regulations. Ability to read, write, type, complete basic arithmetic, and multi task. Customer service, analytical and research skills required.
Preferred Qualifications
Familiarity with the following dispute systems (i.e.: New Star Station, Visa Applications, MasterCard Applications, CSM (Solspark), PaySys, First Track, First Disputes, Ease Image, and the Mainframe a plus.
Knowledge of Association (Visa, MasterCard and American Express) rules and regulations a plus.Knowledge of banking regulations a plus (Reg E and Reg Z).
> >
Location UNITED STATES-NE-OMAHA
Country United States
State Nebraska
City Omaha
Primary Location Address OMAHA-6855 Pacific St (3634)
Job Function Operations
Worker Type Regular Employee
Full/Part Time Full-Time
Shift Type Days
Hours per Week 40
Work Days Monday-Friday
Posting Currency USD
Posting Range $12.50
EEO Statement to display on Gateway>EEO Statement to display on Gateway EEO Statement to display on Gateway>First Data is an Equal Opportunity and Affirmative Action Employer.
Manager Level L1: All Other Positions
Contact
Careers
First
Data Privacy & Legal
Sitemap
2009-2011First Data Corporation. All rights reserved.Estimated Salary: $20 to $28 per hour based on qualifications.
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