SUPERVISOR I - Consumer Sales and Care
Company Name:
CenturyLink
# Job Description
A great career awaits you at CenturyLink!
CenturyLink is the third largest telecommunications company in the
united states
. The company provides broadband, voice and wireless
services
to consumers and businesses across the country and advanced entertainment services under the CenturyLink(TM) Prism(TM) TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink''s customers range from Fortune 500 companies in some of the country''s largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P; 500 company and is included among the Fortune 500 list of America''s largest corporations. For more information, visit .
CenturyLink has an opening for a Supervisor I - Inbound Sales & Care in Boise, ID. The Supervisor I will manage a dynamic team of agents who primarily take inbound calls from our customers and sell CenturyLink and partner products and services.
This is a full-time exempt position with a competitive base salary and bonus, comprehensive benefits package, and paid time off.
Responsibilities:
Provides supervision and support to work functions assigned within the position's area of responsibility
Ensures that adequate staffing is in place to handle the work function assigned to the position's area of responsibility
Monitors individual employee performance on an ongoing basis
Responsible for conducting formal reviews with employees under this position's supervision, as required in the Company's policy on performance evaluation
Acts as the primary point of contact on customer issues that require escalation
Monitors, evaluates, and takes corrective action necessary to meet or exceed objectives assigned to his or her area of responsibility by the Call Center Manager
Assist Corporate and Region Customer Service Staff in planning and implementing new procedures promptly, allowing Customer Service employees the ability to carry out their responsibilities
Assists in the selection and training of new employees within the Customer Service Center
Promotes good employee relations through effective communication and support of Customer Service and Telecom policies
Review daily reports relating to area of responsibility, taking corrective action required to obtain objectives. Reports to the Call Center Manager issues that can affect the overall performance of the Customer Service Center
Other duties as assigned
# Job Requirements
Minimum
Qualifications:
Minimum 2 years customer service, call center, and/or collections or equivalent experience
Experience directing and monitoring the work of others
Effective oral and written communications skills
Preferred
Qualifications:
Associate's Degree in Business or a related field or the equivalent in training and experience
Experience supervising and training subordinates
Formal training or the successful completion of company sponsored courses related to:
Employee Supervision
Sales/Revenue Generation
Credit/Collections
Workforce Management
Customer Relations
Working knowledge of terminal applications used within the Customer Service Center (both mainframe and personal
computer
)
Telecommunications experience.
# Company Statement
CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Network program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
# Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Req ID: 14020BR
Posting Location: ID,BOISE
Business Unit: Business & Consumer - Consumer Sales & Care
Position Classification: ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
CenturyLink
# Job Description
A great career awaits you at CenturyLink!
CenturyLink is the third largest telecommunications company in the
united states
. The company provides broadband, voice and wireless
services
to consumers and businesses across the country and advanced entertainment services under the CenturyLink(TM) Prism(TM) TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink''s customers range from Fortune 500 companies in some of the country''s largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P; 500 company and is included among the Fortune 500 list of America''s largest corporations. For more information, visit .
CenturyLink has an opening for a Supervisor I - Inbound Sales & Care in Boise, ID. The Supervisor I will manage a dynamic team of agents who primarily take inbound calls from our customers and sell CenturyLink and partner products and services.
This is a full-time exempt position with a competitive base salary and bonus, comprehensive benefits package, and paid time off.
Responsibilities:
Provides supervision and support to work functions assigned within the position's area of responsibility
Ensures that adequate staffing is in place to handle the work function assigned to the position's area of responsibility
Monitors individual employee performance on an ongoing basis
Responsible for conducting formal reviews with employees under this position's supervision, as required in the Company's policy on performance evaluation
Acts as the primary point of contact on customer issues that require escalation
Monitors, evaluates, and takes corrective action necessary to meet or exceed objectives assigned to his or her area of responsibility by the Call Center Manager
Assist Corporate and Region Customer Service Staff in planning and implementing new procedures promptly, allowing Customer Service employees the ability to carry out their responsibilities
Assists in the selection and training of new employees within the Customer Service Center
Promotes good employee relations through effective communication and support of Customer Service and Telecom policies
Review daily reports relating to area of responsibility, taking corrective action required to obtain objectives. Reports to the Call Center Manager issues that can affect the overall performance of the Customer Service Center
Other duties as assigned
# Job Requirements
Minimum
Qualifications:
Minimum 2 years customer service, call center, and/or collections or equivalent experience
Experience directing and monitoring the work of others
Effective oral and written communications skills
Preferred
Qualifications:
Associate's Degree in Business or a related field or the equivalent in training and experience
Experience supervising and training subordinates
Formal training or the successful completion of company sponsored courses related to:
Employee Supervision
Sales/Revenue Generation
Credit/Collections
Workforce Management
Customer Relations
Working knowledge of terminal applications used within the Customer Service Center (both mainframe and personal
computer
)
Telecommunications experience.
# Company Statement
CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Network program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
# Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Req ID: 14020BR
Posting Location: ID,BOISE
Business Unit: Business & Consumer - Consumer Sales & Care
Position Classification: ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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