Phone Banker 1

Company Name:
Wells Fargo
Position Type:
IMPORTANT NOTE: Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo
Profile. Initial contact will be made via e-mail. Please check your e-mail regularly for updates.
Currently hiring for training class starting on April 21, 2014.
Training hours are 9:00am-6:00pm Monday-Friday for 6 weeks (Must be available to attend entire paid training class).
Current schedules being offered after training are:
7:30am-4:00pm Off Sun/Wed
10:30-7:30pm Off Wed/Sat
Sun-10:30-7:30pm; 1:30pm-10:00pm Off Wed/Sat OR Thu/Sat
Sun-10:30-7:30pm; 2:30pm-11:00pm Off Tue/Sat
11:00am-7:30pm Off Sun/Tue
Some schedules may be eligible for a shift differential of 15% under the terms of the shift differential policy.
Salary Range - $12.38/hr. - $13.46/hr. DOE plus eligible to participate in the WFCC Service Incentive Plan.
Our next big investment is in you! Wells Fargo offers:
A broad array of medical, dental, and vision plans
Paid Time Off
401 (k) and Stock Purchase Plans
Discounts and Savings on Wells Fargo financial products, home mortgages and
Tuition Reimbursement
Wellness Benefits
Commuter Benefits
Please review the requirements for a Phone Banker before applying. A Phone Banker spends nearly 100% of his/her time on the phone answering questions for Wells Fargo customers. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming customers banking concerns which can include some escalated issues.
Phone Bankers are expected to sell products and services and achieve aggressive sales goals which are measured daily. Our best Phone Bankers thrive on customer interaction and never miss an opportunity to enhance the customer s relationship with Wells Fargo by marketing new products and services. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries.
We provide our Phone Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Phone Bankers career growth. Our successful bankers demonstrate self-motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal
skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.
Our Phone Bankers play a critical role in our customers lives; therefore, predictable and reliable attendance is an essential function of the position.
Basic Qualifications
6 months customer service and sales experience.
Minimum Qualifications
skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
6+ months sales experience (list specific sales experience in resume/work history).

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