Project Manager - Call Center
Our client is currently seeking a Project Manager in Hammonton NJ!
Experience:
Contact/Call Center Tech/IVR; Speech recognition call routing; Cisco UCM/UCCX/CUIC/Finesse/SocialMiner; Agent Call/Screen Recording & Workforce Mgmt; Cust callback; CRM/CIS; Cust web portals (bill pay, CSR/chat); customer relationship skills; collaborative & flexible TSA Exit Customer Portal; TSA Exit Contact Center Technology This job will have the following
Responsibilities:
Responsible for managing the complete life cycle of highly complex internal projects, including approval, planning, execution, and closeout to ensure planned results are achieved on time and budget Develop comprehensive schedule and drives progress to plan, proactively managing changes Work with vendors and team to establish and achieve project goals Ensure that requirements are properly articulated, prioritized and detailed on roadmaps and backlogs Identify projects issues, gaps, conflicts, and propose solutions Track critical project deliverables with core team and facilitates solutions when issues arise Work as the liaison between clients, business leads, functional leads, SME's (subject matter experts), application analysts, developers and other technical team members to assist and document solutions to complex business problems Address problems through risk management and contingency planning and presents solutions and/or options to executive management.
Ensures effective implementation of solutions/changes Facilitate and leads large project meetings to drive delivery.
May act as a Subject Matter Expert in a given area of the organization and provides guidance as needed Oversee the development of documentation writing and gathering in accordance with policy and SOX auditing compliance Act as a single point of contact for project status.
Maintains communication with stakeholders.
Recommend new solutions and projects in alignment with strategic plans and business requirements Demonstrate consistent exercise of independent judgment Ability to communicate complicated technical concepts to non-technical Clients Write and present effective communications to business sponsors and end-users Demonstrate critical thinking, problem solving ability and initiative Dedicated to continuous process improvement through feedback loops, coaching, retrospectives, and individual improvement Qualifications & Requirements:
Experience with and knowledge of Enterprise Business Systems Knowledge of Windows-based hardware and software applications required MS Office Suite, Visio, MS Project, Gantt Charts or other project management tools Excellent communication and analytical skills required Excellent client relations and customer services skills required SDLC (Software Development Life Cycle) best practices PMO (Project Management Office) best practices ID:
586703 Type:
Contract Salary:
competitive.
Estimated Salary: $20 to $28 per hour based on qualifications.
Experience:
Contact/Call Center Tech/IVR; Speech recognition call routing; Cisco UCM/UCCX/CUIC/Finesse/SocialMiner; Agent Call/Screen Recording & Workforce Mgmt; Cust callback; CRM/CIS; Cust web portals (bill pay, CSR/chat); customer relationship skills; collaborative & flexible TSA Exit Customer Portal; TSA Exit Contact Center Technology This job will have the following
Responsibilities:
Responsible for managing the complete life cycle of highly complex internal projects, including approval, planning, execution, and closeout to ensure planned results are achieved on time and budget Develop comprehensive schedule and drives progress to plan, proactively managing changes Work with vendors and team to establish and achieve project goals Ensure that requirements are properly articulated, prioritized and detailed on roadmaps and backlogs Identify projects issues, gaps, conflicts, and propose solutions Track critical project deliverables with core team and facilitates solutions when issues arise Work as the liaison between clients, business leads, functional leads, SME's (subject matter experts), application analysts, developers and other technical team members to assist and document solutions to complex business problems Address problems through risk management and contingency planning and presents solutions and/or options to executive management.
Ensures effective implementation of solutions/changes Facilitate and leads large project meetings to drive delivery.
May act as a Subject Matter Expert in a given area of the organization and provides guidance as needed Oversee the development of documentation writing and gathering in accordance with policy and SOX auditing compliance Act as a single point of contact for project status.
Maintains communication with stakeholders.
Recommend new solutions and projects in alignment with strategic plans and business requirements Demonstrate consistent exercise of independent judgment Ability to communicate complicated technical concepts to non-technical Clients Write and present effective communications to business sponsors and end-users Demonstrate critical thinking, problem solving ability and initiative Dedicated to continuous process improvement through feedback loops, coaching, retrospectives, and individual improvement Qualifications & Requirements:
Experience with and knowledge of Enterprise Business Systems Knowledge of Windows-based hardware and software applications required MS Office Suite, Visio, MS Project, Gantt Charts or other project management tools Excellent communication and analytical skills required Excellent client relations and customer services skills required SDLC (Software Development Life Cycle) best practices PMO (Project Management Office) best practices ID:
586703 Type:
Contract Salary:
competitive.
Estimated Salary: $20 to $28 per hour based on qualifications.
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