Guest Services Manager
Coborn's Wants YOU
We are hiring for an enthusiastic Guest Service Manager who is passionate about providing supervision and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations. A typical shift will include bookkeeping tasks and assisting the Sr. Guest Services Manager with Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas.
Responsibilities
A day in the life of the Guest Service Manager may include any combination of the below duties (and more!):
Assist the Senior Guest Service Manager in supervising the front-end team to accomplish human resource objectives by selecting, training, assigning, scheduling, coaching, counseling and disciplining employees, communicating job expectations and appraising job contributions.
Ensure that the duties, responsibilities, and authority of each direct report are clearly defined and communicated.
Maintain a Say Yes to the Guest attitude and develops employees to do the same.
Responsible for ordering supplies, maintaining point of sale system/machines, balancing tills, safety and cleaning of front end area.
Ensure the front end meets goals including, but not limited to goals related to labor, RFG, MORE Rewards, CTO, key staff coverage, etc.
Responsible for daily/weekly bookkeeping activities.
Provides backup services to employees in all areas of responsibility including Guest Services, Cashiering, bagging, and pushing carts.
Provides backup to the Senior Guest Service Manager in his/her absence.
Qualifications
The ideal candidate for the Guest Services Manager position:
is a people person with excellent leadership and relationship building skills;
is a self-motivated and enthusiastic guest service rock star with excellent communication skills;
is able to provide and facilitate training to and development conversations with employees;
has the ability to efficiently and accurately operate multiple POS systems and accurately handle all forms of payment transactions; and
has a working knowledge of the Microsoft Office Suite and email systems.
Must have a one year certificate from a college or technical school or three to six months related experience and/or training or equivalent combination of education and experience.
Prefer previous experience with point of sale systems, including troubleshooting; a history of working with scheduling software and experience working with various guest service machines such as Western Union, Money Orders, fax machine, etc.
Must be able to work one evening per week, rotating holidays, and every other weekend. All other shifts will be based off guest/location needs.
Overview
At Coborn's, Inc., we go all out to Be Remarkable. Our culture celebrates employee ideas and encourages creative innovations. We're growing, learning, and overflowing with energy. In a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. Imagine your career potential in this amazing opportunity! Coborn's, Inc. is a fast-growing employee-owned grocery retailer located the Midwest. Our grocery store formats include Coborn's, Cash Wise and Save-A-Lot stores and we offer unique online grocery home delivery services through our CobornsDelivers and Cash Wise Delivers locations. Coborn's Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Payless Liquor, and Captain Jack's brands. Additionally, our fuel and convenience division, in-house grocery warehouse and distribution center, in-house Central Bakery, and Tops Cleaners are significant assets to our operations. We also have a handful of other retail entities in the markets where the fit is right: Little Dukes, Holiday Stationstores, Ace Hardware, Caribou Coffee, Dunn Bros Coffee, and Subway. Our remarkable employees strive to inspire happiness, healthy living and simplicity for each guest at our stores. With a vibrant work environment, ongoing opportunities for career growth, and generous benefits packages for both full-time and part-time employees, Coborn's offers a bright future for all employee owners. EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
We are hiring for an enthusiastic Guest Service Manager who is passionate about providing supervision and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations. A typical shift will include bookkeeping tasks and assisting the Sr. Guest Services Manager with Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas.
Responsibilities
A day in the life of the Guest Service Manager may include any combination of the below duties (and more!):
Assist the Senior Guest Service Manager in supervising the front-end team to accomplish human resource objectives by selecting, training, assigning, scheduling, coaching, counseling and disciplining employees, communicating job expectations and appraising job contributions.
Ensure that the duties, responsibilities, and authority of each direct report are clearly defined and communicated.
Maintain a Say Yes to the Guest attitude and develops employees to do the same.
Responsible for ordering supplies, maintaining point of sale system/machines, balancing tills, safety and cleaning of front end area.
Ensure the front end meets goals including, but not limited to goals related to labor, RFG, MORE Rewards, CTO, key staff coverage, etc.
Responsible for daily/weekly bookkeeping activities.
Provides backup services to employees in all areas of responsibility including Guest Services, Cashiering, bagging, and pushing carts.
Provides backup to the Senior Guest Service Manager in his/her absence.
Qualifications
The ideal candidate for the Guest Services Manager position:
is a people person with excellent leadership and relationship building skills;
is a self-motivated and enthusiastic guest service rock star with excellent communication skills;
is able to provide and facilitate training to and development conversations with employees;
has the ability to efficiently and accurately operate multiple POS systems and accurately handle all forms of payment transactions; and
has a working knowledge of the Microsoft Office Suite and email systems.
Must have a one year certificate from a college or technical school or three to six months related experience and/or training or equivalent combination of education and experience.
Prefer previous experience with point of sale systems, including troubleshooting; a history of working with scheduling software and experience working with various guest service machines such as Western Union, Money Orders, fax machine, etc.
Must be able to work one evening per week, rotating holidays, and every other weekend. All other shifts will be based off guest/location needs.
Overview
At Coborn's, Inc., we go all out to Be Remarkable. Our culture celebrates employee ideas and encourages creative innovations. We're growing, learning, and overflowing with energy. In a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. Imagine your career potential in this amazing opportunity! Coborn's, Inc. is a fast-growing employee-owned grocery retailer located the Midwest. Our grocery store formats include Coborn's, Cash Wise and Save-A-Lot stores and we offer unique online grocery home delivery services through our CobornsDelivers and Cash Wise Delivers locations. Coborn's Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Payless Liquor, and Captain Jack's brands. Additionally, our fuel and convenience division, in-house grocery warehouse and distribution center, in-house Central Bakery, and Tops Cleaners are significant assets to our operations. We also have a handful of other retail entities in the markets where the fit is right: Little Dukes, Holiday Stationstores, Ace Hardware, Caribou Coffee, Dunn Bros Coffee, and Subway. Our remarkable employees strive to inspire happiness, healthy living and simplicity for each guest at our stores. With a vibrant work environment, ongoing opportunities for career growth, and generous benefits packages for both full-time and part-time employees, Coborn's offers a bright future for all employee owners. EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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