Customer Service Representative
Be part of a team that reinvents healthcare and go to work
every day to improve peoples' lives.
Premera is a leading health plan in the Pacific Northwest, providing comprehensive health benefits and tailored services to more than 2 million people, from individuals to Fortune 100 companies. Premera is committed to improving customers' lives by making healthcare work better. Join us.
Customer Service Representative
What you'll do:
- Improve customers' lives by making healthcare work better
- Answer customer's questions, clarify options and solve customers' problems
- Provide customer service support ensuring delivery of accurate, complete and timely information
- Identify with the customer, act with urgency, do the right thing and work together
- Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements
- Strive for first call resolution while handling all issues with urgency, ownership and accountability
What you'll bring:
- Demonstrated ability to learn quickly and maintain knowledge and skills in order to perform to a high standard
- Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations
- A friendly, positive and flexible attitude with the ability to multi-task, pay attention to detail, prioritize work and work independently
- Strong written and interpersonal communication skills with ability to articulate messages and information clearly and accurately
- The desire to hear from the customer:
You take great care of me and made it simple and easy.
What we offer:
- Medical, vision and dental insurance options
- Life and disability insurance
- Retirement programs (Yes! This includes a pension!)
- Workplace wellness programs
- Time off to reenergize
- Free parking
- And MORE!
Estimated Salary: $20 to $28 per hour based on qualifications.
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