Full-Time Lead Jewelry Consultant
Position
Summary:
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Drives jewelry sales and creates a positive customer experience through customer relationships, product knowledge and operational execution.
Primary
Responsibilities:
Builds Customer Relationships by elevating customer engagement and interaction:
- Proactively engages Customers and draws Customers in to the Jewelry department.
- Establishes a connection with Customers to determine Jewelry needs, style, and preferences.
- Invites customers to return to see a new product arrivals.
- Balances individualized service with high Customer volume.
Actively Listens to Customers' needs to recommend jewelry products:
- Engages Customers in conversation to determine jewelry needs, style and preferences.
- Listens for cues to tailor current and future interactions to better serve each Customer.
- Encourages Customers to explore higher quality options and additional products to build on their Jewelry selections.
Applies Advanced Product Knowledge to build customer loyalty through quality and value:
- Serves as a consultative expert on all product lines.
- Shares product knowledge in an engaging way to inform Customer choice based on attributes, quality and value.
- Links multiple products and upsells based on Customers' needs and style.
- Proactively seeks out information on new products and trends to keep knowledge current.
Supports Operations and Company best practices:
- Assists in the training of Associates to ensure department consistency.
- Oversees signing, replenishment and jewelry service workload for fine/fashion jewelry.
- Merchandises, replenishes and signs fine jewelry products.
- Protects and secures merchandise in accordance with Best Practices.
Skills:
Required:
- Excellent verbal and written communication skills.
- Prior selling experience.
- Strong interest in learning and current product trends.
- Ability to use technology as a job tool.
- Ability to lift 50 pounds on an occasional to frequent basis
- Ability to spend up to 100% of work time standing or moving about the department within the store. Physical activies include:
bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis.
Preferred:
- Prior experience in a retail and/or fine jewelry environment.
- Prior experience interacting with Customers in a consultative capacity.
Estimated Salary: $20 to $28 per hour based on qualifications.
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