Healthcare Client Services Manager
Are you ready to seize the moment, shape the future and rise above? Join Cielo as a Client Services Manager! We offer our people a distinct, challenging and rewarding culture defined by our employees and our shared attitudes.
Cielo is a brand that reflects our big idea - Talent Rising.
At Cielo, we are bold.
We are multi-dimensional.
We have the courage to be different, and we strive to change the way the world views talent.
We seek individuals with the same drive; those passionate about helping Cielo and our clients continue to rise above.
The Client Services Manager will have with experience in leading high-performance recruitment teams to help build and maintain progressive and cutting-edge talent acquisition solutions.
The Client Services Manager has accountability for the overall team and partnership success.
They have the ability to successfully provide leadership to the team by earning employee trust, motivating and inspiring great performance while fostering a positive environment that encourages collaboration, development and empowers decision making.
Additionally, the Client Services Manager successfully serves their customer by earning their trust and building strong relationships to achieve partnership goals.
They maintain a culture of operational excellence and can clearly live and articulate Cielo's We Become You promise.
Team Management:
Lead all recruiting operations capabilities, including sourcing, screening, and coordination function.
Define clear performance goals and objectives for the teamLead hiring, performance management and career development for a recruiting team of smart, highly ambitious employees in a variety of recruiting and recruiting support rolesDevelop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among othersProvide leadership, inspiration and coaching to the recruiting teamEstablish regular communications with the recruitment team, such as 1-1 meetings, team meetings with established agendas or other regular touch pointsDrives the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologiesManage innovative programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goalsClient Relationships:
Collaborate with the Solution Design and Implementation team as well as Business Development Leaders to understand the early-partnership processesConduct stakeholder analysis Showcase an extremely high level of understanding and becomes fully engrained in the client organization including relationships with key stakeholders, organizational structure to further demonstrate We Become YouEmploy a clear understanding of the Master Service Agreement and the formal and/or informal agreementsLead monthly, quarterly and yearly reviews as neededOperational Excellence:
Cielo-specific metric reports and P&L management Manage the budget and ensures systems are in place to track expensesDrive standardization and consistency of processes and procedureEnsure our service is measured, including surveys, meetings and that needs of the account are clearly communicatedAdditional duties as assignedThe Client Services Manager will:
Be located near Albany, GA.
Clinical healthcare experience preferred.
Have a minimum of 3
year's leadership experience within talent acquisition with proven ability to oversee complex, large scope clients with multiple service offerings.
Showcase experience leading both virtual and on-site teams in a corporate talent acquisition function either in-house or in an RPO environment.
Demonstrate leadership capabilities in a fast-paced, change-oriented environmentBachelor's degree in business, management, human resources, communication or other related field is required.
Demonstrate the ability to develop and nurture client relationships.
Possess expert knowledge of labor markets, competitive practices and trends, ethical standards and employment lawsDrive to get results and has proven ability to meet deadlines.
Quantitative measurement skills and exposure to continuous improvement methodologies.
Excellent written and verbal communication skills with the ability to participate effectively in a team environment both virtually and multiple on-site locations including client sites and Cielo headquarters.
Strong proficiency in Microsoft Office Suite.
Experience using recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools.
Has the ability to influence and drive best practice within an organization and with key stakeholders and leaders.
Cielo is the world's leading provider of global talent acquisition and management solutions.
Cielo leverages its global scale, customized, innovative solutions and entrepreneurial agility to help clients achieve sustained people advantage and outstanding business outcomes.
Through world-class, technology-enabled solutions, Cielo serves clients primarily in the financial and business services, consumer brands, technology and media, engineering, life sciences and healthcare industries.
Cielo knows talent is rising - and with it, an organization's opportunity to rise above.
For more information, visit cielotalent.
com.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Cielo is a brand that reflects our big idea - Talent Rising.
At Cielo, we are bold.
We are multi-dimensional.
We have the courage to be different, and we strive to change the way the world views talent.
We seek individuals with the same drive; those passionate about helping Cielo and our clients continue to rise above.
The Client Services Manager will have with experience in leading high-performance recruitment teams to help build and maintain progressive and cutting-edge talent acquisition solutions.
The Client Services Manager has accountability for the overall team and partnership success.
They have the ability to successfully provide leadership to the team by earning employee trust, motivating and inspiring great performance while fostering a positive environment that encourages collaboration, development and empowers decision making.
Additionally, the Client Services Manager successfully serves their customer by earning their trust and building strong relationships to achieve partnership goals.
They maintain a culture of operational excellence and can clearly live and articulate Cielo's We Become You promise.
Team Management:
Lead all recruiting operations capabilities, including sourcing, screening, and coordination function.
Define clear performance goals and objectives for the teamLead hiring, performance management and career development for a recruiting team of smart, highly ambitious employees in a variety of recruiting and recruiting support rolesDevelop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among othersProvide leadership, inspiration and coaching to the recruiting teamEstablish regular communications with the recruitment team, such as 1-1 meetings, team meetings with established agendas or other regular touch pointsDrives the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologiesManage innovative programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goalsClient Relationships:
Collaborate with the Solution Design and Implementation team as well as Business Development Leaders to understand the early-partnership processesConduct stakeholder analysis Showcase an extremely high level of understanding and becomes fully engrained in the client organization including relationships with key stakeholders, organizational structure to further demonstrate We Become YouEmploy a clear understanding of the Master Service Agreement and the formal and/or informal agreementsLead monthly, quarterly and yearly reviews as neededOperational Excellence:
Cielo-specific metric reports and P&L management Manage the budget and ensures systems are in place to track expensesDrive standardization and consistency of processes and procedureEnsure our service is measured, including surveys, meetings and that needs of the account are clearly communicatedAdditional duties as assignedThe Client Services Manager will:
Be located near Albany, GA.
Clinical healthcare experience preferred.
Have a minimum of 3
year's leadership experience within talent acquisition with proven ability to oversee complex, large scope clients with multiple service offerings.
Showcase experience leading both virtual and on-site teams in a corporate talent acquisition function either in-house or in an RPO environment.
Demonstrate leadership capabilities in a fast-paced, change-oriented environmentBachelor's degree in business, management, human resources, communication or other related field is required.
Demonstrate the ability to develop and nurture client relationships.
Possess expert knowledge of labor markets, competitive practices and trends, ethical standards and employment lawsDrive to get results and has proven ability to meet deadlines.
Quantitative measurement skills and exposure to continuous improvement methodologies.
Excellent written and verbal communication skills with the ability to participate effectively in a team environment both virtually and multiple on-site locations including client sites and Cielo headquarters.
Strong proficiency in Microsoft Office Suite.
Experience using recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools.
Has the ability to influence and drive best practice within an organization and with key stakeholders and leaders.
Cielo is the world's leading provider of global talent acquisition and management solutions.
Cielo leverages its global scale, customized, innovative solutions and entrepreneurial agility to help clients achieve sustained people advantage and outstanding business outcomes.
Through world-class, technology-enabled solutions, Cielo serves clients primarily in the financial and business services, consumer brands, technology and media, engineering, life sciences and healthcare industries.
Cielo knows talent is rising - and with it, an organization's opportunity to rise above.
For more information, visit cielotalent.
com.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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