Communications Operator
DEPARTMENT: Alachua Police Department: Communications Division
REPORTS TO: Communications Supervisor
SUPERVISES: None
FLSA: Non-exempt
GENERAL DESCRIPTION:
Responsible specialized work in dispatching police units to emergencies and assisting the public and providing information to officers through State-wide computer systems and complaint desk activities. Work is performed under the direction of the Communications Supervisor.
ESSENTIAL JOB FUNCTIONS:
Receives incoming calls, obtains essential data, evaluates the situation, and takes appropriate response.
Handles complaints and handles emotionally hostile persons on telephone or at the counter.
Responds to service and information requests from agency personnel.
Performs all aspects of FCIC/NCIC data entry/inquiry.
Operates an 800 mg radio, computer and telephone simultaneously, dispatching information regarding emergency calls from the public and public safety personnel.
Operates the Computer-aided dispatch (CAD) system terminals
Operates equipment in the emergency command center during disasters or mobilizations.
Maintains a wide variety of records and logs. Files documents and records, etc.
Maintains security of the communications room.
Studies maps to gain familiarity with major landmarks, roads, streets, and buildings within the city and county
Accesses, inputs and retrieves information from a computer.
Follows written and oral instructions.
(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related marginal duties as required.)
MINIMUM
Qualifications:
KNOWLEDGE, ABILITIES AND SKILLS
Knowledge of the operating characteristics of the communications equipment used in the system. Knowledge of the functions, procedures, policies and regulations of the communications system and of the police department. Knowledge of City streets and landmarks. Ability to elicit information necessary for proper dispatching from citizens in a distressed or confused condition. Ability to assess people and situations and use judgment in decision making. Ability to establish and maintain effective working relations with co-workers and the general public. Ability to understand and express ideas clearly and concisely, orally and in writing. Ability to speak clearly, distinctly and politely. Ability to access, input and retrieve information from a computer. Ability to type 35 cwpm. Must be at least 19 years of age . Sufficient manual dexterity to develop skill in the operation of equipment utilized in the system. Skill in the efficient operation of the communication and retrieval equipment in the system.
EDUCATION AND EXPERIENCE
High school graduation or possession of an acceptable equivalency diploma. Experience in use of a two way communication telephone mini-com puter system; or education and experience which provides the above knowledge, skills and abilities.
(A comparable amount of training, education or experience can be substituted for the minimum qualifications.)
LICENSES, CERTIFICATIONS OR REGISTRATIONS
FCIC/NCIC certified within six months of hire
DOH Certification within one year of hire.
ESSENTIAL PHYSICAL SKILLS:
Acceptable eyesight (with or without correction).
Acceptable hearing (without hearing aid).
Ability to communicate both orally and in writing.
Ability to access, input and retrieve information from a computer.
Ability to type accurately.
Listening.
Ability to enter data at a prescribed rate of speed.
ENVIRONMENTAL CONDITIONS:
Works inside in an office environment under stressful conditions.
(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)
Estimated Salary: $20 to $28 per hour based on qualifications.
REPORTS TO: Communications Supervisor
SUPERVISES: None
FLSA: Non-exempt
GENERAL DESCRIPTION:
Responsible specialized work in dispatching police units to emergencies and assisting the public and providing information to officers through State-wide computer systems and complaint desk activities. Work is performed under the direction of the Communications Supervisor.
ESSENTIAL JOB FUNCTIONS:
Receives incoming calls, obtains essential data, evaluates the situation, and takes appropriate response.
Handles complaints and handles emotionally hostile persons on telephone or at the counter.
Responds to service and information requests from agency personnel.
Performs all aspects of FCIC/NCIC data entry/inquiry.
Operates an 800 mg radio, computer and telephone simultaneously, dispatching information regarding emergency calls from the public and public safety personnel.
Operates the Computer-aided dispatch (CAD) system terminals
Operates equipment in the emergency command center during disasters or mobilizations.
Maintains a wide variety of records and logs. Files documents and records, etc.
Maintains security of the communications room.
Studies maps to gain familiarity with major landmarks, roads, streets, and buildings within the city and county
Accesses, inputs and retrieves information from a computer.
Follows written and oral instructions.
(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related marginal duties as required.)
MINIMUM
Qualifications:
KNOWLEDGE, ABILITIES AND SKILLS
Knowledge of the operating characteristics of the communications equipment used in the system. Knowledge of the functions, procedures, policies and regulations of the communications system and of the police department. Knowledge of City streets and landmarks. Ability to elicit information necessary for proper dispatching from citizens in a distressed or confused condition. Ability to assess people and situations and use judgment in decision making. Ability to establish and maintain effective working relations with co-workers and the general public. Ability to understand and express ideas clearly and concisely, orally and in writing. Ability to speak clearly, distinctly and politely. Ability to access, input and retrieve information from a computer. Ability to type 35 cwpm. Must be at least 19 years of age . Sufficient manual dexterity to develop skill in the operation of equipment utilized in the system. Skill in the efficient operation of the communication and retrieval equipment in the system.
EDUCATION AND EXPERIENCE
High school graduation or possession of an acceptable equivalency diploma. Experience in use of a two way communication telephone mini-com puter system; or education and experience which provides the above knowledge, skills and abilities.
(A comparable amount of training, education or experience can be substituted for the minimum qualifications.)
LICENSES, CERTIFICATIONS OR REGISTRATIONS
FCIC/NCIC certified within six months of hire
DOH Certification within one year of hire.
ESSENTIAL PHYSICAL SKILLS:
Acceptable eyesight (with or without correction).
Acceptable hearing (without hearing aid).
Ability to communicate both orally and in writing.
Ability to access, input and retrieve information from a computer.
Ability to type accurately.
Listening.
Ability to enter data at a prescribed rate of speed.
ENVIRONMENTAL CONDITIONS:
Works inside in an office environment under stressful conditions.
(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)
Estimated Salary: $20 to $28 per hour based on qualifications.
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