Intermediate Deskside Support Engineer job in Plymouth, MI
Intermediate Deskside Support Engineer Job in Plymouth, MI This Intermediate Deskside Support Engineer job in Plymouth, MI is a long-term contract role with a Fortune 500 company!
Job Description:
Responsible for performing a wide array of onsite problem determination and resolution processes of desktop hardware and software by means of system administration, hardware maintenance, repairs, software installations and general configurations and support.
Will have knowledge of support procedures for many applications including PCs, laptops, office phones, and mobile devices and will be required to not only perform IMAC activities, but lead a deskside team of professionals in order to provide the client with optimal business results.
Technical Delivery:
Main responsibilities for this role (but not limited to):
Establish, monitor and analyze performance metrics to ensure clients' needs are properly met.
Install new / rebuild existing PC's configure hardware, peripherals, services, settings, directories, storage, among others.
Perform daily system monitoring, verifying the integrity and availability of all hardware.
Perform Installs, Moves, Adds and Change (IMAC) activities, as well as data backup and restorations.
Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware, voice/video and network facilities as it relates to the deskside environment.
Lead the deskside team to gather, record, and address all necessary issues with hardware devices and client software.
Verifies completion of all scheduled jobs, including backups.
Resolves problems and performs IMACs within all client SLAs.
Provide on-going education and training to users.
Propose changes or solutions to products and services for optimal business results as well as investigate customer relationship problems.
Analyzes business processes, assesses and defines customer specifications and requirements, proposes business solutions and services needs to satisfy customer requirements, and facilitates solution design, building and testing.
Knowledge and skills required:
Project management skills in a wide array of topics.
Demonstrated strong client communication/interaction and business skills.
Troubleshooting abilities consisting of Windows XP/ Windows 7 operating systems, network infrastructure, network configuration and PC hardware.
Network knowledge and connectivity troubleshooting experience (TCP/IP, DHCP, and DNS).
Very strong interpersonal and collaborative skills.
Excellent written and verbal communication skills.
Ability to remain current with changing technology as it relates to Customer Support.
Knowledge of multiple computer software applications.
Qualifications:
Typically requires 5 years of related experience in deskside support, PC hardware and software and leading projects.
Bachelor's degree in Computer Science and/or related field.
This Intermediate Deskside Support Engineer job in Plymouth, MI is a great opportunity for anybody looking for a long-term, rolling contract with a Fortune 500 company.
If you have Help Desk or Desktop Support experience, APPLY TODAY!.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
Responsible for performing a wide array of onsite problem determination and resolution processes of desktop hardware and software by means of system administration, hardware maintenance, repairs, software installations and general configurations and support.
Will have knowledge of support procedures for many applications including PCs, laptops, office phones, and mobile devices and will be required to not only perform IMAC activities, but lead a deskside team of professionals in order to provide the client with optimal business results.
Technical Delivery:
Main responsibilities for this role (but not limited to):
Establish, monitor and analyze performance metrics to ensure clients' needs are properly met.
Install new / rebuild existing PC's configure hardware, peripherals, services, settings, directories, storage, among others.
Perform daily system monitoring, verifying the integrity and availability of all hardware.
Perform Installs, Moves, Adds and Change (IMAC) activities, as well as data backup and restorations.
Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware, voice/video and network facilities as it relates to the deskside environment.
Lead the deskside team to gather, record, and address all necessary issues with hardware devices and client software.
Verifies completion of all scheduled jobs, including backups.
Resolves problems and performs IMACs within all client SLAs.
Provide on-going education and training to users.
Propose changes or solutions to products and services for optimal business results as well as investigate customer relationship problems.
Analyzes business processes, assesses and defines customer specifications and requirements, proposes business solutions and services needs to satisfy customer requirements, and facilitates solution design, building and testing.
Knowledge and skills required:
Project management skills in a wide array of topics.
Demonstrated strong client communication/interaction and business skills.
Troubleshooting abilities consisting of Windows XP/ Windows 7 operating systems, network infrastructure, network configuration and PC hardware.
Network knowledge and connectivity troubleshooting experience (TCP/IP, DHCP, and DNS).
Very strong interpersonal and collaborative skills.
Excellent written and verbal communication skills.
Ability to remain current with changing technology as it relates to Customer Support.
Knowledge of multiple computer software applications.
Qualifications:
Typically requires 5 years of related experience in deskside support, PC hardware and software and leading projects.
Bachelor's degree in Computer Science and/or related field.
This Intermediate Deskside Support Engineer job in Plymouth, MI is a great opportunity for anybody looking for a long-term, rolling contract with a Fortune 500 company.
If you have Help Desk or Desktop Support experience, APPLY TODAY!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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