Manager
Summary
Supervise shifts and/or work areas in the operation of a Papa John's restaurant to ensure high quality products and
customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of
operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all
federal, state and local laws and ethical business practices.
Essential Duties and Responsibilities include the following. Other duties may be assigned. oDemonstrate
exemplary operations skills in all aspects of the restaurant including making quality products for our customers and
ensuring each delivered product meets Papa John's standards and accurately reflects the customer's order. Professionally
and promptly respond to all customer concerns or issues. Solicit customer feedback, share feedback with team, and use
feedback to improve restaurant operations and build brand loyalty. Communicate, train and promote quality standards to
team members by utilizing all available tools including Operations Manual and Team Member Handbook.
oSupervise a
restaurant team, maintain adequate shift staffing levels according to projected sales, properly train team members to
exceed customer expectations, ensure compliance with uniform and appearance standards, and coach for improved
performance. Ensure team is quality and customer focused and build an atmosphere of teamwork, energy and
fun.
oContribute to sales goals by providing prompt and friendly customer service; building check averages through
team member product training and sales execution.
oContribute to profit goals by ensuring they stay within company
guidelines and target goals by accurately utilizing the PROFIT System. Execute cash management duties. Assist in the
management of adequate inventory levels using the company's systems and guidelines to minimize loss. Manage company's
assets by ensuring the restaurant is clean, safe and organized; complies with safety and security standards at all times.
Position Qualifications. To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Competencies are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect
how a person accomplishes the duties and responsibilities of his/her job.
oAttention to Detail:
Follows
established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on
routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully
monitors technical equipment or processes.
oCommitment to Task:
Demonstrates dependability and shows a sense of
urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for
actions and achieves results; overcomes obstacles.
oCustomer Focused:
Commits to meeting the needs and
expectations of the organization's internal and external customers; builds and maintains a customer base; delivers a high
level of customer service; searches continually for ways to increase customer satisfaction (i.e., customer
feedback).
oInitiative:
Takes action proactively; addresses issues or opportunities without supervision;
focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a can-do
attitude.
oRelationship Management:
Initiates and develops relationships with others; demonstrates credibility;
confronts conflict quickly and professionally; inspires confidence in others.
oTeamwork:
Works cooperatively
with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's
decisions; contributes to the team's efforts.
Functional Skills
oCash management skills
Education and/or Experience
oHigh School diploma or GED
oSuccessful and stable employment history
Physical Demands. While performing the duties of this job, the team member is required to use hands repetitively,
stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity.
The team member is frequently require to bend over, twist, reach above shoulder level, crouch or stoop, kneel,
repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or
move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, push and/or pull, and lift and/or
move over 51 pounds.
Work Environment. While performing the duties of this job, the team member is required to work outdoors in
various temperatures, ir a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and
around fumes, odors, dust, or toxic chemicals.
Additional Information
oMust be 18 years of age or older
oMust have reliable transportation
oMust be
able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergenciesEstimated Salary: $20 to $28 per hour based on qualifications.
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