Credit and Collections Coordinator
Hello,
My name is Mikeesha and I represent The Fountain Group. We are a national staffing firm and are currently seeking a Credit and Collections Coordinator for a prominent client of ours. This position is located in Brea, CA. Details for the position are as follows:
Job Description:
Responding to customer requests in a timely manner, to ensure positive collaboration and accurate resolution including but not limited to resolving account balance issues around pricing, tax, and disputed items
Collecting and analyzing account portfolio on a daily basis via telephone and email communication
Presenting new ideas and alternative approaches for resolving customer account issues, and working with management to appropriately escalate when determining write-offs or negotiating outstanding balances
Responsibilities:
Effectively prioritizing over 60 and 90 days outstanding balances on items and obtaining payment commitments from customers
Providing a persistent but customer friendly approach to both internal and external customers to ensure follow up and follow through on all responsibilities
Identifying and engaging appropriate internal cross-functional team members (i.e., Accounting, Billing, Accounts Receivable, Operations, and Sales) to research and resolve open issues
Preparing ad-hoc reports for management upon request as well as other related duties and special projects as assigned
Experience working with accounting principles and practices and working in accounts receivable, with billing systems and/or with contracts preferred.
Experience working in an IT Oracle environment and the ability to use Excel.
If you are interested in hearing more about the position please respond to this posting with your resume attached.
Estimated Salary: $20 to $28 per hour based on qualifications.
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