Commercial Parts Pro/Customer Service Team Member

What is a Commercial Parts Pro/Customer Service Team
Professional level sales position capable of supporting advanced functions on the commercial side of the
business. Position is responsible for profitable growth of the commercial business via customer retention
and growth. The role has expert knowledge of automotive system and part knowledge. The role has the
ability to source from numerous places including special order, FDO, second source, etc. The role has the
ability to direct the drivers to ensure timely and accurate delivery. Position is full time.
Primary Responsibilities
_ Maintain commercial customer relationships
_ Provide GAS2 selling experience commercial customers
_ Achieve personal / store sales goals and service objectives
_ Dispatch drivers ensuring delivery standards are achieved
_ Maintain commercial stocking programs
_ Build and maintain a network of second source suppliers

Secondary Responsibilities
_ Maintain core bank and commercial returns
_ Maintain commercial credit accounts
_ Partner with GM to ensure proper driver coverage
Success Factors
_ Friendly communication
_ Ability to locate and stock parts
_ Safety knowledge and skills
_ Operating inventory systems and store equipment
_ Parts and automotive system knowledge skills
_ Operating POS and Parts lookup systems
_ ASE P2 certified or ASE ready equivalent
_ Advanced solution, project and product quality recommendation ability
_ Ability to source from numerous places including special order, FDO, second source, etc.
_ Advanced selling skills for commercial customers
_ Ability to multi-task and remain organized
_ Effective communication, listening and problem solving skills
Essential Job Skills Necessary for Success as a Commercial Parts Pro/Customer Service Team
_ Working knowledge of automotive systems, and diagnostic ability to include:
internal engine,
suspension, brakes, electronic, exhaust, etc.
_ Speak and write English (Spanish a plus); communicate effectively and build strong relationships
with customers, peers and management
_ Ability to read and interpret documents such as safety rules, operating and maintenance instructions,
parts catalogs, and procedure manuals; ability to write simple correspondence
_ Understand and execute instructions furnished in written, oral, or diagram form
_ Successfully complete the Parts Knowledge Assessment
_ Use basic math accurately:
add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals
_ Use Microsoft software effectively (Word, Excel required)
_ Strong organizational skills
_ Understand Commercial profitability concepts, including knowledge of competition, market
opportunities, and customer prioritization (may work with the Commercial Account Manager to determine
pricing discounts for specific Commercial customers)
_ Ability to work an assortment of days, evenings, and weekends as needed
Prior Experience that Sets a Commercial Parts Pro up for Success
A minimum of 3 years of prior automotive parts experience preferred
Proven sales ability with past experience in fulfillment of customer transactions
High school diploma or general education degree (GED)
Certificates, Licenses, Registrations
Must have a valid driver's license
ASE certification preferred, but not required
Physical Demands
The physical demands and work environment described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job, with or without reasonable
accommodation. While performing the duties of this job, the employee will predominantly be walking or
standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or
feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee
must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth
perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job, with or without reasonable
accommodation. While performing the duties of this job, the employee is usually working inside; however,
they will occasionally be outside and exposed to various weather conditions while performing such tasks
as installing batteries and wiper blades. The employee is also occasionally exposed to moving
mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives;
and vibration. The noise level in the work environment is usually moderate.

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