Customer Service Representative - CLS
DESCRIPTION
1st, 2nd, and 3rd Shifts available
Properly processes customers' orders; troubleshoots orders and resolves discrepancies as needed.
Properly utilizes warehouse management system and maintains appropriate documentation.
Coordinate and update warehouse employees regarding new and modified customer orders.
Review shipping and receiving reports to ensure accurate and on-time deliveries.
Provides exceptional customer service to incoming callers, customers and carriers.
Proactively communicates with customers, employees and the management team to ensure necessary requirements are met.
Processes, audits and files various documentation.
Performs various office support activities.
Regular and consistent attendance and punctuality are job requirements.
The ability to get along with others and non-violence is a job requirement to consistently promote a positive team environment.
Assist other employees in the performance of their assigned duties when necessary.
POSITION REQUIREMENTS
The qualified candidate must have exceptional customer service skills, strong attention to detail and knowledge of computers and Microsoft Office. Additional qualities include the ability to multi task, prioritize effectively and excellent written and oral communication skills.
Norbert Dentressangle offers a competitive wage and comprehensive benefits package to include medical, dental, vision, 401(k), paid time off and a business casual environment.
Drug screen, background check required. Norbert Dentressangle participates in E-verify and is an equal opportunity employer.Estimated Salary: $20 to $28 per hour based on qualifications.
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