Project Coordninator
Streffco Consultants, Inc., is an international technical staffing and systems integration organization. We provide technology and business operations resources on a project, contract, contract-to-hire or direct hire basis.
Title: Project Coordinator- Community Management
Job ID: 58976
Industry: Healthcare
Location: Pleasanton, CA
Duration: 6 months
Pay Rate Range: Depends on Experience (W-2 all inclusive rate)
Purpose and Description:
Under the direction of the senior product manager, offboard users from one of the companys enterprise software applications (enterprise social and content collaboration tool) that is being retired.
The company is retiring a version of software with a user base of about 45,000 users.
The scope of the work involves monitoring an online help community for these users.
This person will be accountable for assisting the community manager with training, moderating, and surveying.
Responsibilities:
Community Management and Support -- Aptitude to monitor, manage, and curate online conversations, including answering user questions and helping to foster user connections behind the scenes.
Moderate community support sites, draft and manage help materials, train users, prioritize competing demands, strong organizational skills and attention to detail.
Communications Under direction of product manager, in partnership with communications and product SMEs, write messages that tell users what they need to know, feel and do during major project milestones. Savvy about using online community tools to compel and add value to users.
Match communication mode and message to clients special needs or concerns
SharePoint 2013 Site Administration Under direction of community manager, create and manage SharePoint 2013 sites, lists, and libraries.
Assign and manage SharePoint user permissions.
Create and manipulate SharePoint Web Part pages and Web Parts.
Familiar with SharePoint community discussion apps and newsfeed features (create, reply, at-mention). Monitor monthly metrics for SharePoint site.
Help community members know, feel, do what they need to do to transition from the existing tool to the new tool
Daily and weekly tracking
Collaborate with the cross-functional delivery team to define, commit to, and finish tasks assigned to them and to others
As an individual contributor, under the direction of the community manager, monitor Q&A forum, connect users behind the scenes as required
Provide ongoing feedback to the project team regarding user requests, communications that are needed, reflecting the voice of the community
Education:
High School Diploma/ GED Required or higher preferred
Required Experience and skills:
Requires 3-7 years of community management, customer service, training and/or equivalent experience in a professional setting.
They will also be fluent in, or demonstrate aptitude to learn quickly, the technical aspects of SharePoint 2013.
The ideal candidate will be a clear communicator, calm under pressure, and collaborative.
They will enjoy supporting people, offering just-in-time facilitation where it adds value.
Specific skill set should include: SharePoint 2013 site administration; communication; online community moderation; training; and a variety of other activities under the direction of the product manager.
Prefer a candidate with familiarity of how large organizations work.
Soft Skills:
Client service-oriented, a strong active listener, trustworthy, good judgment and discretion
Anticipates and prepares for how others will react to information. Responds positively and persuasively to tough questions, negative issues, etc. raised by users or colleagues
Spirit of intellectual curiosity, creativity and innovation
Please respond by submitting your resume in a Word Document.
(Please include the job title and id# in the subject line)
We will not respond to everyone personally - qualified candidates will be contacted for an interview.Estimated Salary: $20 to $28 per hour based on qualifications.
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